Review by unknvoip 
UPDATED: 31 days ago
member for 2.1 years, 828 visits, last login: a few hours ago
 Rochester,Monroe,NY
 $11 per month (12 month contract)
 about 10 days
 "Price, Features"
 "Speed that tickets are ignored."
 "Mostly reliable service, great price and good features."
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Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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Have had several months of flawless service, while a few on the forums here have had other experiences. As things stand right now, will probably stay with the service when my current term is up next spring. My favorite feature is custom call routing. Love to forward telemarketers to my cell so I yell at them a few times before forwarding them to the 'Blacklisted' list.
Customer Service can be hit or miss on their helpfulness as some reps are much more capable than others. Some who answer my tickets on-line are completely clueless - sometimes giving me answers that could not remotely apply to my issue.
On the up side, I have only had very few occasional outages for short periods of time.
Update 10/3/06 - Server upgrades are done and my intermittent outages have ended. Network Down Forward worked great when my cable modem froze up last week. Becoming more satisfied again.
Update 8/10/07 - In the midst of all the Sunrocket users coming over and bogging down Customer Service with install/port/technical issues, the service has been fine for me.
Update 10/16/07 - Very upset over changing the rules of E911 charges after public statement they would not charge for those on pre-paid plans until after renewal. CS rep said they would honor that, but only after my insistence. There needs to be a category for Integrity for the ranking. I would give them a 2/5 on that right now! Lowered other ratings over this issue. This is just plan wrong - what will they do next????
Update 11/28/07 - They have reversed the 911 charges for those prepaid before 10/06 if they contact VT. Better than not honoring prior statements. They seem to have stabilized from the SR debacle. Made a positive change to their TOS to make cancellation less painful. Current thought is to go month-to-month when pre-paid terms are up in 04/09.
Updated 6/23/08 - Working so well for me last few months, forgot to come back and update my review. Happy customer at the moment.
Update 7/29/08 - Recently had my VT supplied adapter blow out in an electrical storm. VT was good and sent out a replacement the next day. Only problem was they did not set up my provisioning of the new adapter to match the old one. I have not been able to get them to respond to tickets to update my provisioning file or to the ones to fix the things that don't work properly because of it (Time and VMWI, specifically). Other than that, service for me has been VERY reliable.
Followup comments:  sneumann55
join:2002-07-27
Yonkers, NY
 ·Sprint Mobile Broa..
 ·Verizon FIOS
| Well........ Haveing moved from Vonage, ( i was one of the first 10,000) Vonage customers back in the day) Yes we had some issues with Via Talk after the sunrocket fiasco, when i finally reached Tech Support, my issues we resolved, however it took me abt a total of 5 hours to do it,not happy with the 2.50 a month even though I pre Paid, but other than that, its a good service, i think once the rush is over we will be ok, Cross Our Fingures.
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SNeumann, Southern NYS,Fios 20/5,Optimum Cable 30/5,Sprint Mobile Broadband.Via Talk, MagicJack | |
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