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 Review by Aveamantium 
UPDATED: 1.2 years ago
member for 3.1 years, 1273 visits, last login: 1 days ago
 Loveland,Larimer,CO
 $11 per month (24 month contract)
 about 7 days
 "Service is pretty good"
 "Still requires some Techy Knowledge to use"
 "Still pleased after 2 Years of Service"
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Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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My Other Reviews ·ooma
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Got the shipment in about a weeks time. Setup was a breeze, running behind a WRT54GL running Tomato.
I've had a couple of questions and have had a responses to all of them within an hour (including tech related issues). For me this was a huge difference coming from SunRocket, with them it usually takes a week to get a response for tech related issues and they have never responded to my billing question (have submitted three of them).
Update: 7/20/07 Well I've had the service for around a year now and have had mostly positive success. A few issues here and there but nothing to be concerned about. I'm getting ready to head into my "free" year and once a deal shows up for existing users I'll likely extend for another year! Keep up the good work VT!
Update 9/24/07 I'm forced to update my review slightly to reflect the customer service response time. I fully understand that with SR's demise, there has been a huge demand on CS but I need to reflect this in my review. I will modify my response once trouble tickets start to be addressed again.
Update 10/16/07 I'm once again forced to lower my ratings of this company. After prepaying for what appeared to be a two year contract including fees, VT today decided to start charging fees on these contracts w/o any notice whatsoever.
Update 10/18/07 Well after numerous complaints about charging fees to prepaid accounts that were setup prior to Oct 2006 (when no fees existed) Brendan came to the board to try to make things right. Apparently, if you call in and don't agree with their understanding of this fee structure you can get this reversed. I still believe that they should reverse these fees on all the accounts IMHO. Anyway, VT just rolled out the second line option to all subscribers. This is definitely a step in the right direction...
Update 8/14/08 Wow, its been almost a year since I've updated... Nothing of interest since things are working well (good thing). I'm seeing people with certain routers having problems on the "new transformer" architecture but if you can get past that I believe VT is headed in the right direction. Getting ready to go onto my 3rd year and have no reason to leave!
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