Review by piggygirl 
UPDATED: 320 days ago
member for 2.8 years, 158 visits, last login: 5 days ago
 New York,New York,NY
 $13 per month (3 month contract)
 about 5 days
 "ease of setup"
 "to many problems"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings below consensus)
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01/11/2009
I dropped them towards the end of 2008.
Every time a new version was rolled out, problems just kept cropping up.
It was like nothing was fully tested before it was rolled out.
This is not a startup company, they've been around for a while.
Looking at the message boards, the problems are just compounding.
It just wasn't worth it anymore.
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08/14/2007
This is a fee based company.
Since SunRocket died, this company cannot handle the volume.
I have never been below caller #40 for customer support.
Their website should state: either pay for priority service or simply go without
customer support, unless you have up to 5 hours to wait.
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02/18/07
This is my second month , everything went a lot smoother than the first month.
Sound quality has been good.
I've had to submit a couple tickets, but they we're dealt with fairly quickly.
I also had to phone customer service a few times, wait time was ok.
So, I think I will stay with them for a while.
Orig Post
I've been a customer since 1/05/07.
They have a credit card on file since 1/05/07.
On 1/16/07 i got a disconnection notice stating i owed them $2.50 for E-911 & Regulatory Recovery Fee and it was 5 days overdue.. the invoice was dated 1/15.
They have my credit card on file since day 1. It seems like they don't know how to do automatic payments!!!
i manually paid the invoice on 1/17.
On 1/19 i got another disconnection notice stating i still owed them $2.50 for E-911 & Regulatory Recovery Fee and it was 7 days overdue. They stated I have 3 days to pay or i will be disconnected.
I called them twice, the first time i was told it was going to be taken care of, but two days later i get the 2nd disconnection notice on 1/19 i guess it wasn't taken care of.
When I called on 1/19 i was again told it was going to be taken care of.
Sending disconnection notices to customer on invoices already paid is pure customer harassment.
They have the credit card on file, if they don't know how to use it, that's they're problem.
If I get 1 more threatening notice, i will disconnect the service myself.
My records on THEIR SYSTEM show this invoice was paid. and they still send disconnection notices.
This is not a good way to start.
I would not recommend this company. I don't know if they have to many customers, and just don't know how to handle the high volume.
But their billing system, is something else to be desired.
I really don't appreciate being threatened.
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