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Review by icici 
UPDATED: 314 days ago
member for 3.9 years, 1009 visits, last login: a few hours ago
 Ashburn,Loudoun,VA
 $12 per month (24 month contract)
 about 10 days
 "lots of features, good tech support, cheap"
 "nothing worth mentioning (so far)"
 "worth the 2-year contract (if they last that long :-)"
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Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings above consensus)
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I had been with Vonage for 2+ years before I decided to switch over to viaTalk.
Reasons for the switch: ever increasing vonage bill. I was on the 24.99 unlimited plan. The bill gradually increaded from 27.48 to 31 when I switched.
Why I chose viatalk:
1. Good reviews on this forum and also nearby colleague(s)
2. Good price (I got the 199 BOGO free deal).
3. Lot more features.
4. I (currently) prefer the company to manage the adapter but will like to have the option of BYOD in the future if needed.
My ISP: Verizon FiOS. 5MB/2MB plan. Has been rock solid since the day I ordered.
Now to the actual review:
Order Process: I ordered online on Feb 14th withe 199 BOGO deal. Final cost (including shippping and other fees) was $240. It took a few days (4, I think) for my order to be processed.
Installation:
Once processed and while I waited for the adapter to arrive, I setup the softphone and used it a couple of time without any problems. Softphone setup was a breeze and took about 10 minutes. The router arrived on the 23rd and I just had to plug it in and let it initialize. Took no more than 5-10 minutes.
Once setup, I forwarded my vonage numer to viaTalk and used VT extensively (mostly by the Mrs) to test it out with no problems. The feature the Mrs. loved (and was missing from Vonage) was the personalized incomming callerId. After satisfactory service for 2 weeks, I initiated the number transfer on March 9th. I followed up with VT support (via email and phone) to make sure that they received the documents. The port was completed on March 25th.
Call Quality: The call quality has been excellent for most of the time and we have not experienced any noticable outages. The slightly lower rating is because, sometimes (less than 5%) our calls do not get thru, or they get thru but we do not hear a ring tone till the other party answers.
Tech Support: I found tech support to be much better than vonage. I had to call a couple of time: once to get the details of the soft-phone setup and the other was to fix the time in the callerId list.
No issues so far and we plan to keep VT (hoping that it will last for the full 2 year and more)
Update 3/18/2008: I've had viaTalk for over 1 year now. No complains so far..and I LOVE the 2 lines. I'm now in my "free" year and based onmy experience so far, I will not hesitate to renew my contract once it expires.
Update: 1/16/2009 - No issues yet. The service has been solid. Still LOVE the 2-line feature. I will renew before by 2 year term is up.
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Good service