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Member review of ViaTalk


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Reviews:
read 425 reviews (292 positive) (86 negative)
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Six Month Rating

Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:


$14 per month avg ($3 to $24)

3 year trend
Review by iLive4Apple See Profile
UPDATED: 355 days ago
member for 2.1 years, 912 visits, last login: a few hours ago


Helena,Shelby,AL
$24 per month (month by month)
about 1 days
"Exellent Call Quality, Caller ID, standard features are great"
"CS may sometimes have a bad attitude, but you will find that in any company."
"Overall they are a wonderfull VOIP company that offers alot"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

    My Other Reviews·AT&T Southeast
    I ordered ViaTalk and selected the rush order and service was set up within hours of my order. I used the BYOD credentials so I can use the service until my free Pap 2 adapter comes. They have had problems routing my 911 calls to the right place but assured me it will be fixed soon. The call quality is very crisp and clear. I would reccomend this service to anyone.

    Update : July 14, 2007

    I have recived my adapter by Priority mail today and I now have 2 phone lines. The service is crystal clear and very reliable

    Update : July 17, 2007

    I spoke with a customer service rep about E911 and he was very rude and unprofessional. He said I do not like your tone which is very out of line for a service rep. One rule in bussiness is you NEVER argue with a customer. I think he needs to change his attitude or find another career. I guess you will find rude rep.s in every company though. I am not bashing, I just really did not have a good experience with the rep. Everything else is wonderfull though.

    Update: July 31'st 2007

    Well everything is well now, sound quality is great, CS finally pulled through for me was were very helpfull and have gotten my E911 routed to the correct 911 center.

    Update: September 3, 2007

    Well my adapter's line 2 port has gone out now and I opened a ticket via priority support over 2 weeks ago on August 18'th and no response! If they can't even respond it shows how much of a devoted support team they have.

    Update : September 9, 2007

    Ok well I have pm'd VTbrendan and not help from him. My support ticket is not being responded to again. I think I should just give up all hope on VT and switch companies

    Followup comments:
    view 1 comment
    Fisamo
    Premium
    join:2004-02-20
    Apex, NC
    ·AT&T CallVantage

    911 provisioning takes a few days...

    Most providers require a few days to ensure that 911 is properly set up. If you tried dialing 911 immediately upon activation of your number, it's no surprise that it didn't go through. Give it a few more days (say, a week from number activation), and try again.
    permalink · 2007-07-14 07:16:13 · Reply to this
    Forums » comments on review of ViaTalk

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