Review by ODYSSEY 
UPDATED: 226 days ago
member for 7.9 years, 2672 visits, last login: a few hours ago
 Raleigh,Wake,NC
 $21 per month (12 month contract)
 about 15 days
 "Lots of features. Good call quality."
 "Taxes and extra fees"
 "Easy setup, good features."
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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July 16 2007 - Day 1:
Signed up with ViaTalk. Waiting for order to be processed and shipped.
July 19 2007 - Day 4:
Started porting process with ViaTalk. Credit card has been charged. Still waiting for account to be setup.
July 22 2007 - Day 7:
Number has been acquired according to ViaTalk's status page. After using the lost password feature I was able to get into account management. Seems the account is not fully setup. I can not change any settings, the number is not in service nor does it have a password listed for a soft-phone. I also sent a ticket for contract buyout with a PDF of my SR invoice. Still waiting on the account to be fully setup and shipping.
July 24 2007 - Day 9:
Called ViaTalk about my account. After waiting 80 mins on hold, support fully setup my account so that I can temporary use my SR gizmo. Support did not know when my adapter would be shipped nor have an update on my port.
July 26 2007 - Day 11:
Number ported from Sunrocket to ViaTalk. 6 days, easiest port ever!
July 28 2007 - Day 13:
Adapter shipped.
July 30 2007- Day 15:
Adapter arrived. Easy install. Simply connected power, Ethernet, and phone. Was up and running (with ViaTalk adapter) within seconds.
After using the service for a few days the only feature I find lacking is voicemail. Messages are not time stamped nor stamped with number. SMS notification is totally lacking, just a simple message telling you have a new voicemail, but not detail of from whom, when, or length of message.
Update - March 05 2009:
While I have not experienced any technical problems with Viatalk; I decided to switch to a pay-per-usage provider because of my low usage. Another deciding factor in switching providers is the ever increasing taxes / fees and Viatalk's billing practices.
Update - March 24 2009:
ATA was shipped back to Viatalk (at my expense) along with a letter informing Viatalk I do not wish to renew my contract.
Followup comments:  
voip user
@verizon.net
| voip service I have had viatalk since March of 2005, I canceled the service today as the same reason of yours. (double tax charge). I am just wondering what phone service you are using now! I signed up skype and have been using it for only 3 months. So far so good with skype! But still would like to know what alternative good service is out there! | |
|  | ODYSSEY
join:2001-12-06
Raleigh, NC | Re: voip service I switched to Callcentric. | |
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