Review by blacknoi 
UPDATED: 1.1 years ago
member for 3.9 years, 954 visits, last login: a few hours ago
 Stanhope,Sussex,NJ
 $16 per month (12 month contract)
 about 14 days
 "Easy install"
 "Tech support hold times, 3+ hours"
 "Service works as advertised, but you get what you pay for in terms of support for the costs you pay"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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I'm a Sunrocket Refugee that saw on 7/16/07 that Viatalk had the most similar deal.
1) 12 months of service for 199.
This came with:
- 3 months free (totalling 15 months)
- Up to 12 months "buyout" of your old contract (I had 15 months left with Sunrocket, so this should bump my order to 25 months for 199)
2) I ordered 7/16 and got no sort of automated response for several days.
3) Calling Customer service resulted in me waiting on hold twice for 3 hours each time, only to be automatically disconnected at the 3 hour mark. Calling back in, put me at the end of the line.
4) Viatalk apparently offers "priority support" for 2 dollars a month. This lets these customers CUT IN LINE for Customer service. As a result, those not paying EXTRA get bumped BACK IN LINE... since it happens so often, you'll get hung up on , by the system at 3 hours... losing your place in line.
5) They actually say "you are # XX in line" There were times, I was # 12, then bumped back to 15, then 14, then 13, then back to 15 again.... Twice, I was #2, when I got hung up on, at the 3 hour mark.
6) The service: It took 2 weeks from the date of order to get my voip sip adapter. Installation was easy and it worked right away
7) My credit card got charged at day 5 after my order. Keep in mind I didn't get my device until day 14.
8) My billing date started the day I ordered... I had to call, wait 2 and a half hours on hold and then the guy could only pro rate me until the day my device was shipped. So I lost out on 3 days that it took to ship me my device.
9) LNP: Luckily, I read on a forum thread on this board, dslreports.com that I could fax my info in early prior to getting my account information, so my number port should be done within a few days according to support.
I cannot say how their service is day to day (when they arent picking up 100's or 1000's of refugees) but under this heavy load, I was treated like garbage as customer, and spoke to a more than rude customer service rep named "Eric."
Later I got a rep named Tom who was very nice.
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Update: On 8/8, my phone number was ported over from Sunrocket as they promised... finally the first thing that was promised and delivered on time.
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