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Member review of ViaTalk


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read 468 reviews (318 positive) (97 negative)
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Six Month Rating

Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:


$18 per month avg ($8 to $50)

3 year trend

Review by blacknoi See Profile
UPDATED: 364 days ago
member for 5 years, 1112 visits, last login: 15 days ago


Stanhope,Sussex,NJ
$16 per month (12 month contract)
about 14 days
"Easy install"
"Tech support hold times, 3+ hours"
"Service works as advertised, but you get what you pay for in terms of support for the costs you pay"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

    11/28/08 Update:

    I dont really have any call issues, making or receiving.
    - The Timestamp is always off by an hour due to new DST rule changes. For the first 2 switches, I called customer service and they fixed it. But when the clocks changed again, it was wrong. So I just gave up and live with it.
    - I always have "phantom" messages on my answering machine because when a caller hangs up, the voltage doesnt drop for at least 10 seconds afterward, so I get a fast-busy signal for every message.
    - Other than that, the service works as it should. B+ rating
    ==============================================
    ==============================================

    I'm a Sunrocket Refugee that saw on 7/16/07 that Viatalk had the most similar deal.

    1) 12 months of service for 199.
    This came with:
    - 3 months free (totalling 15 months)
    - Up to 12 months "buyout" of your old contract (I had 15 months left with Sunrocket, so this should bump my order to 25 months for 199)
    2) I ordered 7/16 and got no sort of automated response for several days.
    3) Calling Customer service resulted in me waiting on hold twice for 3 hours each time, only to be automatically disconnected at the 3 hour mark. Calling back in, put me at the end of the line.
    4) Viatalk apparently offers "priority support" for 2 dollars a month. This lets these customers CUT IN LINE for Customer service. As a result, those not paying EXTRA get bumped BACK IN LINE... since it happens so often, you'll get hung up on , by the system at 3 hours... losing your place in line.
    5) They actually say "you are # XX in line" There were times, I was # 12, then bumped back to 15, then 14, then 13, then back to 15 again.... Twice, I was #2, when I got hung up on, at the 3 hour mark.
    6) The service: It took 2 weeks from the date of order to get my voip sip adapter. Installation was easy and it worked right away
    7) My credit card got charged at day 5 after my order. Keep in mind I didn't get my device until day 14.
    8) My billing date started the day I ordered... I had to call, wait 2 and a half hours on hold and then the guy could only pro rate me until the day my device was shipped. So I lost out on 3 days that it took to ship me my device.
    9) LNP: Luckily, I read on a forum thread on this board, dslreports.com that I could fax my info in early prior to getting my account information, so my number port should be done within a few days according to support.

    I cannot say how their service is day to day (when they arent picking up 100's or 1000's of refugees) but under this heavy load, I was treated like garbage as customer, and spoke to a more than rude customer service rep named "Eric."

    Later I got a rep named Tom who was very nice.

    ===================================================

    Update: On 8/8, my phone number was ported over from Sunrocket as they promised... finally the first thing that was promised and delivered on time.

    Followup comments:
    Forums » comments on review of ViaTalk


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