how-to block ads
|
Review by Gunite 
UPDATED: 56 days ago
member for 67 days, 3 visits, last login: 57 days ago
 Steubenville,Jefferson,OH
 $3 per month (24 month contract)
 about 3 days
 "$199.00 for a year plus 1year, 2nd line to same #"
 "Monthly charge"
 "So far it's been good"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings above consensus)
|
I've had service for a little over a month now and everything has been good. I signed up on their web page and received the PAP2T in 3 days. Start with a temporary number while they ported my number. porting actually took about 10 days. I don't know if that's because of ViaTalk or Comcast(former VoIP). I would like to think ViaTalk.( When SR told me they were going under, I actually had to look up the actual holder of my number and call Comcast to provide them the info because they were porting from wrong company, needless to say my phone got shut off and Comcast had to give me free VoIP for awhile).Anyways, Quality has been great for me I don't loose or drop calls and friends or family haven't complained about quality yet when calling us.I still have SunRockets Gizmo but decided against it after most of the negative reveiws seemed to stem from people bring their own device, plus the Gizmo didn't seem to work all that good anyways(lost calls).I also read about quite a few negatives from people with their own devices(they have to configure it themselves) in ViaTalks Forums. I yet to use Tech Support but to be fair I gave them a "5" until they prove themselves otherwise, because they have upheld their end of the deal so far. As far as the monthly charge goes I wish they would have incorporated it into the 1 time fee ie. raised the price. but if it keeps them from turning into another Sunrocket then I stand behind them. My kids are always on the phone and some(most) times they won't answer incoming calls. I hooked up another phone in line2 of the pap2 and now those days seem to be over,I love that feature. The website is easy to use and there seems to be alot of features(I don't use but about 3 of them) for people to use. I was on the fence about Viatalk because of the negative reviews that seem to have been when the were trying to absorb to many SR customers at once, but I am hoping they have learned from that mistake.-Beef up before you put up. In closing I can only say that I am pretty happy with their service right now and hopefully for years to come.
Update:07/02/08
called Tech Support today for an issue related to porting.I was the third in line so i left my number and they called back when I was next in line(5min).So I Am leaving my ratings the same.By The way its an issue related to Comcrap.Tried to change my package but of course Comcrap hasn't closed the ticket out on their end. Internal error again on comcast part.needless to say I can't change my programing yet.
Followup comments:  dipswich
Premium
join:2003-06-27
Raleigh, NC | Check your pricing info... I'd guess you're paying $11.74 per month [($199 + $3.45*24)/24] instead of the $3/mo you entered. | |
| | | |
| Forums » comments on review of ViaTalk |
|
|
ViaTalk
(63)
(99)
(48)
(92)
(18)