Review by thefoxbox 
UPDATED: 256 days ago
member for 5 years, 43 visits, last login: 120 days ago
 Irving,Dallas,TX
 $9 per month
 about 14 days
 "It's cheap... $199 for two years (promo rate for 2lines plus $3 a month for federal charges)... Quality is good, when it works."
 "Blinking VM light on Uniden phones and SUPER LONG DELAY before connection unless you dial 1"
 "It works when it works, and it works well. Tech support is a massive joke."
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(ratings match consensus)
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UPDATED 2/24/2009: There may be a sudden influx of renewed 'satisfaction' with ViaTalk over the coming days. They just sent out a nice, long e-mail about how they have upgraded their networks, and wow! The response time is sick (as in amazingly good) in relation to response time over the phone (the time it takes for the other person to hear you and vice-versa). It used to lag and I used to be extremely hesitant to use the home phone. Now it's no problem.
BUT
If you don't dial "1" before a number, be prepared to wait for 10-15 seconds before it even starts ringing... This is a severe annoyance since day one. They explained it to me a while back and it's ridiculous that no other company has this horrid delay, but the price is amazing.
Tech support (avg hold time) is supposedly now three minutes. I wouldn't hold my breath... Maybe 5-10.
Amazing price, though. Huge abundance of features... way more than the other three providers I've been with, including Vonage.
-----------Previous Review-----------
These guy's tech support is as bad as Verizon's... but they aren't nearly as massive.
I have had this service since 3Q 2007.
The service is all right. I searched and have had at least three other companies, but this one was the best value. You get two phone lines for the price of one. That's pretty amazing in my book, considering that some companies charge the full price for another line even if you are already a customer.
The VM doesn't work right with Uniden phones and they are "aware" of this issue as of April 2008 (when I last spoke to them about it). They were nice enough to give me the password to check the settings in the box that I got when I signed up to see if I could adjust the settings. It didn't really help. It is working better than before. It just seems that at times, the voice mail light will not turn off even after new messages have been deleted. Sometimes, it's delayed.
I'm glad I got this service, and the international rates are pretty low as well. I wouldn't go back to POTS anyday, and the discount far outweighs the disadvantages of this service.
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