 Review by andrewhaji 
UPDATED: 75 days ago
member for 7.6 years, 1760 visits, last login: a few hours ago
 North York,ON
 $40 per month
 about 8 days
 Bell Canada
 "Customer service is second to none, speeds are very consistent, low price."
 "Speeds could be a little faster, Bell is imposing throttling, UBB is coming."
 "My most positive experience with an ISP, but will it last?"
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(ratings match consensus)
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2009/08/25 - This is an update to my previous review.
I have now had TekSavvy for almost 2 years. The past two years have been extremely smooth. No major issues to speak of. TekSavvy does have "emergency maintenance" more regularly than other ISPs but I can forgive them--they are growing fast. I've moved twice and had no major issues with either move. My connection was pulled accidentally and TekSavvy was quick in having Bell come out and fix the problem.
TekSavvy customer support is still second to none. You get a human being within seconds and they know what they're doing.
Recently Bell has imposed throttling on all wholesalers, including TekSavvy. TekSavvy offers an MLPPP service which allows you to bypass the throttling, but it costs an extra $4/month. It's worth it for me, but it's an expense I wish I didn't have to pay.
I long for the day when Bell allows wholesalers access to higher speed tiers. Slow download speed is still my biggest issue with TekSavvy. When Rogers offers 10 mbps as their standard tier, having half the speed on TekSavvy hurts.
With the recent ruling by the CRTC regarding UBB, TekSavvy will soon have to impose a 60 GB usage limit on everyone. This is going to hurt. However, TekSavvy will still have ONE benefit over Ma Bell, and that is MLPPP--the means to evade throttling. This is a huge benefit for me, and probably enough to keep me as a TekSavvy customer even after UBB comes into effect.
Overall, I am still quite happy to be a TekSavvy customer. I'm worried about what might happen in the future but I'm confident that Rocky and the gang are looking out for our best interests. For the time being I still highly recommend TekSavvy to all my friends and family.
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