Review by dtsang 
member for 9.6 years, 2231 visits, last login: a few hours ago
updated 5 days ago
 Toronto,ON
 $30 per month about 4 days Bell Canada "early activation, excellent telephone and online (BBR) support, low cost" "great service"
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(ratings match consensus)
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I ordered TekSavvy DSL on the day my telephone line was connected. There was almost no wait when I called to order the Premium DSL service (at $29.95/mo). The ordering process was smooth, and I received my SpeedTouch 516 modem in two days, shipped by Canpar.
The service was scheduled to be activated in Sept 4 but I plugged the modem in on Sept 1 and found DSL sync - the service was online and working! Currently on a 3 Mbps/800 Kbps profile and I'm looking to get that raised.
Absolutely no problems so far.
EDIT: added local telco (Bell Canada)
EDIT 2 (Sept 4 2007): Profile raised to 5 Mbps/800 Kbps without me even calling! Maybe my order kicked in... or maybe TSI is really on top of things!
EDIT 3 (Oct 23 2007): Updated monthly charge to include GST/PST. Fully satisfied with service after almost two months. Keep up the great work.
EDIT 4 (Sep 30 2008): Still going strong after a summer deactivation and fall reactivation. I had some trouble with the SpeedTouch modem but some resets fixed it. Go TekSavvy!
EDIT 5 (Feb 30 2010): Moved service temporarily to an Ottawa location. The new line was very flakey, so I asked TSI to downgrade the speed. They called me the next day to see if the fix had worked. Although they called the wrong phone number (I had several on my billing profile), the fact that they were proactively checking their customers' satisfaction is remarkable, and speaks to the amazing customer service provided by TekSavvy.
EDIT 6 (Apr 2 2013): Continued customer with TSI (DSL GAS 7/1 and POTS home phone in Toronto). No issues; continued happy customer.
Comments:
  TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:21 | Happy Customer makes us happy! Glad to see you are still enjoying our service after all this time.
Thanks.
Martin | |
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