Review by ftp1020 
UPDATED: 1.1 years ago
member for 2.8 years, 922 visits, last login: a few hours ago
 Canada
 $34 per month
 Bell Canada
 "Price, 100% Canadian"
 "Has to use Bell equipment, and Bell throttles"
 "OK ISP"
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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October 30 2008 Update: Problem resolved.
October 28 2008 Update: In the direct forum, I said I was thinking of cancelling a service "soon", and TSI Support took it upon themselves to cancel it on the spot, even though it was paid for in advance. WTF???
October 24 2008 Update: The service is solid and reliable, but it must be close to November, so the UNS news server is acting up again. What bugs me about that is that because it is outsourced, Teksavvy takes no responsibility when it has problems. Their attitude is "let's wait and see if UNS fixes it" and they do not like hearing questions that they can't answer. I've had an open question in the Direct Forum for a couple of days now, and I have to keep bumping it due to non-responsiveness. "Services" rating accordingly dropped from 100% to 60%, and tech support from 100% to 80%.
March 26 2008 Update: 6 months of excellent service, ratings upped to 100 across the board.
November 15 2007 Update: The news server (outsourced to UseNetServer) has been having performance and connectivity issues for 3 weeks now. Some days it's good and some days you get less than 100MB per hour from it. Because it is outsourced, Teksavvy can't help when (and it frequently does lately) have problems.
I'd been reading the good reviews on Teksavvy for about a year, and had seen the help posted in DSLR forums by one of the owners. My previous ISP made a pretty big goof, but was entirely unapologetic about it and didn't exactly go out of their way to correct it; long before that, I'd decided that Teksavvy was where I'd go next if I left the other ISP.
The cancellation process with the other ISP happened very rapidly in that the next billing cycle was due to start the next day and the other ISP was willing to let me go at midnight on the day I cancelled. That meant I needed to get Teksavvy up & running *FAST*. I cancelled at about 6pm, placed an order with Teksavvy at about 7pm, and was live before midnight - in other words, less than 5 hours, and that's why I put "0 Days" for "from order to success". I was VERY pleased about that.
A couple days later, I needed to call Teksavvy tech support to add another email address and to also bump me up to a higher profile since I have excellent line stats. I was on hold a grand total of about two minutes, and spoke to a knowledgeable and efficient staffer. Before I had even hung up the phone 5 minutes later, both requests were done.
The experience of a month has shown that pings and traceroutes on the Unlimited (Cogent backbone) plan were better than my previous ISP, the mail server responds a whole lot quicker than my previous ISP, the included (I'm static IP) newsgroup service has a 33% higher throughput than my previous ISP, and have a dedicated support forum on DSLR - also unlike my previous ISP. And my bill is actually $1 cheaper per month!
Obviously it was a no-brainer to switch to Teksavvy and I'm sorry I didn't do it sooner. Another thing to consider: Teksavvy doesn't outsource their tech support to foreigners in other countries - they hire your neighbours and friends. Their tech staff don't read scripts and actually know what they're talking about. Those factors alone should make anyone re-think staying with the big players who are laying off your neighbours and friends AND charging you $10 more a month AND make you sign a term contract with download limits.
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