Review by ftp1020 
member for 6.3 years, 1836 visits, last login: a few hours ago
updated 68 days ago
 Canada
 $34 per month Bell Canada "Canadian, and not a multinational" "Emphasis on cable was bad for DSL" "Definitely sticking with them"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Services:
Value for money:
(ratings match consensus)
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5th Year Update
I've deleted all the old comments because 5 years later, TSI isn't the little indie they once were. That sounds bad, but please read on.
Over the last five years, TSI went from mostly offering 5/.6 DSL (and dialup) service in Ontario to now presenting some kind of footprint in every incumbent's area. For a long period during that time, the emphasis was on Rogers TPIA links and that meant explosive growth in TPIA cable customers. That growth, unfortunately, led to lots of legitimate complaints and also meant the DSLR TSI forum was overrun with oversold POI and other complaints. When I first signed up, a phone call to the helpline was answered in 2 rings - after TPIA, make that 2 hours!
It took a long time to all settle down, but a more professional TSI emerged. There's been a noticeable uptick in TSI staff participation in the forums over the last year, and Marc is back with his unique perspectives on pricing, the CRTC, and just being an indie ISP.
On the CRTC and other regulatory fronts, I have to give full credit to Teksavvy for trying harder than anyone else to crack open the cosy market the telco/cableco duopoly have created for themselves at our expense. Without TSI stirring the pot in Ottawa, we'd all be paying double the price for half the bandwidth. I'm guessing TSI's now-larger customer footprint was helpful during those hearings. As for the Voltage/Canipre lawsuits, TSI acted within my hopes & expectations.
There's been other competitors emerge, especially now with Aggregated POI ruling the cable interconnect roost - including Start.ca in my own Cogeco cable area. But cost of internet services should be only one factor, and looking at the others (CRTC fights, transparency, how they react to a "my bad" situation) and it made no sense to leave, so here I am, still on ("legacy", LOL) 5/.6 ADSL1.
I was pretty shocked (pleasantly) by the low ADSL2/VDSL proposed pricing, recently revealed by Marc. I'm almost certain to switch, and I'll update this review a month or two after that's happened. Until then, I'm leaving the Install Co-ord and Pre-Sales at 5 out 5. I haven't called tech support since guys like TSI Paul were answering the phones, so no rating.
Comments:
 | | re: Your Review Thanks so much for keeping your review current and updated. I'm glad you're happy with the increased presence on the forums and have noticed the difference.
Please keep us updated if you decide to change your package and let us know how things are going.
Danielle
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TSI Danielle
Social Media Relations
Teksavvy Solutions Inc.
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