 Review by melak 
UPDATED: 1.1 years ago
member for 3.4 years, 1067 visits, last login: 4 days ago
 Fergus,ON
 $29 per month
 Bell Canada
 "solid support, smart techs, great speed, and excellent value for money"
 "you might get a dropped connection one a month for a few minutes"
 "If they service your area, you should call them ASAP"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I recently changed over from bell to teksavvy a month ago and haven't looked back. The ordering process was simple and they truly made me feel like I mattered and wasn't just more money in their pockets. Their website (www.teksavvy.com) gives you all the information you need to know beforehand with no hidden costs or charges. I phoned late December asking for them to hook it up on the 11th of January, and on midnight January 11 I was able to login and use their service. The equipment they supply is top notch and good money value. The packages they offer are better then bell by far and easily configured to your unique situation. Bottom line is only being a customer of theirs for less than a month, I plan on being a customer for life.
edit Oct 6: I just had a great experience with Teksavvy, and as much as I maybe don't need to post this, I'm going to anyways.
When I originally signed up with Tek, I went the premium & rent to own 516 route, so therefore I had been getting charged around $42 a month. Fast forward to today, I couldn't remember when I was I signed up for Tek but I was think it was over 6 months ago but I was still getting charged the same rate.
So I phoned in, talked to one woman, and was transferred to another woman in accounting (For the life of me can't remember their names even though it happened only minutes ago, but both were very nice and human ), gave the name on the account, she then confirmed my address, then she said I was being charged premium and speedtouch and all I had to say was, "yes, the speedtouch was going to be my question" She counted the months and turns out I had paid 3 months extra for the modem. She apologized sincerely on Tek's behalf, and I just said that's ok, I couldn't remember when I signed up anyways, so now I've been credited the money, meaning I'll be getting a free month of Tek, and a little over a dollar off the month after with my payments going down to what they should be ($31 and change). All in all I think the phone call took 5 minutes max.
I've just gotta say, I love Teksavvy. Speaking to nice, courteous, actual people when I phone in, having problems solved in minutes. I just thought to myself "I always get a warm feeling when I phone into Tek, I almost wish I had more problems so I could phone in more often." While there may be some naysayers as of late, I've just got to say, I'm not one of them, nice job Tek.
Followup comments: | Forums » comments on review of TekSavvy Solutions Inc. |
|
TekSavvy Solutions Inc.
(88)
(71)
(114)
(15)