Review by CyberCam
Good "Excellent service, customer support! You'll not find a better ISP in the GTA"
- Location: Whitby,ON
- Cost: $91 per month
- Install: about 7 days
Bad "None yet"
Overall "I'd recommend them to everyone I know!!"
|Pre Sales information:|
Value for money:
(ratings above consensus)
I was with Rogers for the last 3-4 years and their service was just getting worst & worst as time went by. After not being able to send & receive e-mails from my own e-mail server, I had enough of the throttling, port blocking, slow connection, horrible customer/tech support (I could go on forever).
I decided to research and see if there was a better option out there which brought me to DSL Reports. The first Canadian ISP that popped out at me was TekSavvy, so I gave them a call and order the $34/mth 5mb premium service. The customer service rep was amazing she gave me all the info I needed and quickly passed me over to a tech support rep that answered my technical questions intelligently (WOW.. a tech rep with actual knowledge!).
Six days later (because Bell took their sweet time connecting my line) I was up and running with a surprisingly speedy connection! web pages, fly up on my screen now, my web/E-mail servers are lightning fast, gaming is fast a stable again and I have no restrictions (except the throttling of BT, which I rarely use). I'm not a heavy user, I might use 40GB-60GB per month, so the 200GB per month is plenty for me.
In about a month I'm going to move my phone over from Rogers to TekSavvy because of the way they do business I believe they have earned my trust & loyalty!
Thanks TekSavvy for making the transition so easy!
UPDATE: March 2011
Being with Teksavvy for almost 3 years now has been fantastic! There have been hardly any issues and I have been notified regarding down time maintenance at least 2 days in advance... funny thing is the maintenance never seems to effect my area?
Anyway, having 2 teen aged kids & a wife that constantly works from home through VPN, the 5MB - 800k was chugging at times when everyone was on at once. Internet streaming videos (youtube etc.) would occasionally be buffering with SD 480p flash files. We needed an upgrade for sure....
Seeing how I despise Rogers & Bell, my only choice is still Teksavvy. The problem is Teksavvy doesn't have cable in my area yet, and then there's my upload issue where 800k (650k in reality) is just not enough... I run my own e-mail/web/gaming servers. So my only choice was Teksavvy MLPPP, 10MB - 1.6MB (in reality 9MB - 1.2MB)!
I was concerned a little about the price and was wondering if it would be worth it to go from paying $36 /mth (w/ static IP) to adding another dry-loop line for an additional $42 /mth. However, after cancelling my Rogers cable TV, which was costing me $85 /mth, I quickly realised the added value in having a total monthly internet bandwidth of 600GB and adding the $8 /mth Netfix to replace cable, while watching all my news from independent reliable internet sources... no one in the family has missed cable TV at all!
It's been about 3 weeks now since the change to Teksavvy MLPPP and I can say without prejudice that it's well worth it, and I would recommend it to everyone, if Teksavvy cable is not available in your area yet. I can now watch 720p flash internet video without buffering, no matter if the entire family is online at the same time and downloading/gaming has no more lag! Things are good!
Still a very Teksavvy satisfied customer!
member for 5.6 years, 298 visits, last login: 16 days ago
updated 362 days ago