dslreports logo

Six Month Rating
1198 reviews
977 good · 91 bad
Submit a review by email click here

Review by CaptainMazda See Profile

  • Location: Mississauga, ON, Canada
  • Cost: $37 per month
  • Install: about 3 days
  • Telco party Bell Canada
Friendly reps
Constant disconnections, slow speeds, impossible to contact due to congestion and hundreds of complaints
Disappointing
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I think it's fair to update my review because my experience has been horrible the past two weeks with no signs of improvement. When the entire GTA began suffering from Teksavvy's DSL and cable outages, my connection went down as well and did not return. I spent over two hours on the phone with tech support (after a grand total of more than an hour on hold) and they managed to send a Bell technician the following day. The technician then lowered my speed profile from 15M/1M to 13/650K. Since then, my DSL connection drops whenever the phone rings and at any random moment. This weekend I've barely had a stable connection and my speeds have gone down to 11M/600K. I spent another hour on hold and could not get an answer from tech support. I contacted customer service to make changes to make changes to my account and lo and behold, they finally picked up. I've been a loyal customer for almost 7 years and because I barely have a connection with DSL, I considered switching over to the 25/2 cable because the last agent I dealt with promised a small discount towards the cable modem and activation for my troubles. The new agent I spoke with told me it would not be possible so I decided to no longer continue supporting Teksavvy.

Since their tech support has been unresponsive and is not addressing my issues, I'm leaving Teksavvy and will switch to Vmedia cable for a faster, unlimited cable connection for less money.

The bottom line is, don't expect any value in return for your hard-earned money. Now pick up the phone so I can cancel already.

Attachments:
Click for full size


member for 16.6 years, 361 visits, last login: 10.3 years ago
updated 10.4 years ago

orioca
join:2005-12-24
Oshawa, ON

1 edit

orioca

Member

Re: Seems DSL is like playing the lottery you either win or

I am getting very poor speeds with Tek Savvy. I am getting under 2 mgs and apparently am 2 klm away from the hub. I think DSL is too unreliable and unforutnately am thinking about going back to cable.As for Tek Savvy the generic answers well if your this or that just pisses me off. Come on guys I either have it or I don't and it seems I don't. The thing about DSL your at the mercy of Bell no matter what.
a1_Andy
Premium Member
join:2005-12-29
Oshawa, ON

a1_Andy

Premium Member

Line Filter?

If your phone kicks off the DSL when it rings its most likely a bad line filter.
Changing it out should solve the problem.

CaptainMazda
Captain Mazda
join:2007-08-08
Mississauga, ON

CaptainMazda

Member

Re: Line Filter?

I don't have filters on the phone jacks, Teksavvy told me I didn't need them when I upgraded from the copper.

ShawnS
Business Solutions Agent
Premium Member
join:2012-11-22
Chatham, ON

ShawnS

Premium Member

Re: Review

Hello CaptainMazda,

Thank you for your review.

I'm really sorry to hear that you have been suffering from the recent outages. We also apologize for the wait times to reach a representative.

Our goal is to get you online, you are syncing at the correct speed. Yet you are still receiving slows speeds and you also state that when someone calls the internet disconnects, There may be noise on the line affecting this or as a1_Andy stated, may be a filter issue.

You are set on the correct speed profile for 15/1.

Please post in the »/fo ··· avdirect forum so that we may assist you further.

Thank you,
TSI Shawn S

CaptainMazda
Captain Mazda
join:2007-08-08
Mississauga, ON

CaptainMazda

Member

Re: Review

Hi Shawn, the parasites/bad phone voice quality returned after the Bell technician left which also coincided with the constant dropped connections, especially on weekends. I don't use filters. I already went through two hours of tests with Teksavvy the weekend before last, we've established it's not on my end. I need a technician who actually knows what the problem is who can come and fix it, but I can't request one if I can't get through to tech support. Everything was fine from the day I upgraded from 15/1 until two weeks ago. I refuse to believe that somehow I can no longer get 15/1 speeds at the same time that Teksavvy suffered from major outages and issues in my area. I just want my old speeds and stability back.