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I think it's fair to update my review because my experience has been horrible the past two weeks with no signs of improvement. When the entire GTA began suffering from Teksavvy's DSL and cable outages, my connection went down as well and did not return. I spent over two hours on the phone with tech support (after a grand total of more than an hour on hold) and they managed to send a Bell technician the following day. The technician then lowered my speed profile from 15M/1M to 13/650K. Since then, my DSL connection drops whenever the phone rings and at any random moment. This weekend I've barely had a stable connection and my speeds have gone down to 11M/600K. I spent another hour on hold and could not get an answer from tech support. I contacted customer service to make changes to make changes to my account and lo and behold, they finally picked up. I've been a loyal customer for almost 7 years and because I barely have a connection with DSL, I considered switching over to the 25/2 cable because the last agent I dealt with promised a small discount towards the cable modem and activation for my troubles. The new agent I spoke with told me it would not be possible so I decided to no longer continue supporting Teksavvy. Since their tech support has been unresponsive and is not addressing my issues, I'm leaving Teksavvy and will switch to Vmedia cable for a faster, unlimited cable connection for less money. The bottom line is, don't expect any value in return for your hard-earned money. Now pick up the phone so I can cancel already. Attachments: member for 16.6 years, 361 visits, last login: 10.3 years ago updated 10.4 years ago
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