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Member review of TekSavvy Solutions Inc.


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Reviews:
read 449 reviews (422 positive) (4 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$36 per month avg ($29 to $65)

Speed test results 3 year trend
Review by shopkins See Profile
Posted: 87 days ago
member for 98 days, 150 visits, last login: a few hours ago


Nepean,ON
$29 per month
about 5 days
"Excellent Price, Smooth Conversion, Faster Service"
"Still waiting to find one"
"Excellent everything. Lived up as advertised"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    My Other Reviews·Bell Sympatico
    I was previously a Bell sympatico subscriber but due to unrelated reasons I decided to switch to another DSL provider. TekSavvy had been mentioned by friends as a reliable, fast and not overly expensive DSL provider. I had also done some research here on DSLreports.

    I called to ask to sign up while still a Sympatico subscriber. The CSR told me that I needed to call back ~7days before my Sympatico service was canceled because calling too far ahead would not make coordination easy. So I canceled my sympatico (reason given: need to have a fixed IP without signing up for a $100/mo Business account) and called TekSavvy back a week before my planned cancellation date with Sympatico. Setup of the account was a breeze (I had already converted to a TekSavvy Home Phone account earlier so they used the information already on file) and in fact spent more time chatting with TSI James about video games while he was "processing" my new DSL account. 2 days before the official Sympactico disconnect I called TSI Tech Support to make sure all was OK and then started the process of testing the modem on the line. After being unable to set up my SpeedStream 6520 (not a supported modem by TSI) I called tech and got some help until it was determined that I was connecting to TekSavvy but user error (mine) had set up the bridge mode incorrectly. Once I was set up and connected I sent a PM to TSI Jason (who had helped me troubleshoot the modem) asking to be put on a faster line. Check my line speeds to see the results of asking them to work on my behalf: »/testhistory/1553727/334f2

    Overall I have had no problems and service has been excellent. I wish many of my interactions with companies was this pleasant.

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