Review by shopkins Location: Nepean, ON, Canada Cost: $46 per month Install: about 5 days Excellent Price, Smooth Conversion, Faster Service Still waiting to find one Excellent everything. Lived up as advertised

Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:

I was previously a Bell sympatico subscriber but due to unrelated reasons I decided to switch to another DSL provider. TekSavvy had been mentioned by friends as a reliable, fast and not overly expensive DSL provider. I had also done some research here on DSLreports.

I called to ask to sign up while still a Sympatico subscriber. The CSR told me that I needed to call back ~7days before my Sympatico service was canceled because calling too far ahead would not make coordination easy. So I canceled my sympatico (reason given: need to have a fixed IP without signing up for a $100/mo Business account) and called TekSavvy back a week before my planned cancellation date with Sympatico. Setup of the account was a breeze (I had already converted to a TekSavvy Home Phone account earlier so they used the information already on file) and in fact spent more time chatting with TSI James about video games while he was "processing" my new DSL account. 2 days before the official Sympactico disconnect I called TSI Tech Support to make sure all was OK and then started the process of testing the modem on the line. After being unable to set up my SpeedStream 6520 (not a supported modem by TSI) I called tech and got some help until it was determined that I was connecting to TekSavvy but user error (mine) had set up the bridge mode incorrectly. Once I was set up and connected I sent a PM to TSI Jason (who had helped me troubleshoot the modem) asking to be put on a faster line. Check my line speeds to see the results of asking them to work on my behalf: »/testh ··· 27/334f2

Overall I have had no problems and service has been excellent. I wish many of my interactions with companies was this pleasant.

Update May 2009 - 1 year in: No problems at all. Still getting a 6016/800 profile (interleave) and speeds are always good. Fixed IP, MLPPP (for future line bonding) and all the excellent TSI staff is well worth staying with the.

Update Feb 27 2010 - Human nature wants me to find something to complain about. I am unable to do so unfortunately. I am still satisfied with my TSI.

Update July 2011 - The system wants me to update my review... Other than rare disconnects I keep forgetting that I am getting DSL from TSI. It is totally seamless. With potentially new higher speeds coming I am looking froward to the good service.

Update Feb 2012 - I have upgraded to the 16M package package, and the only goof up was on Bell's part (poor wiring of the POTS DSL splitter / filter; stayed on a 12M profile initially). TSI logged tickets and resolved the issues promptly and courteously. Still happy to have my money (internet & home phone) going to TSI.

Update Feb 2014 - I had to leave TSI after moving to a new city and in a new home that only had Fibre. Was always excellent service (DSL and customer). Sad to leave but I will be on the lookout!

mcreskilller join:2009-10-23 1 edit mcreskilller Member 2010-Feb-28 3:01 pm Tsi james Hes funny as hell, when i had a line issue he compared bells lines to a drunk bird on lsd following the purple dragon. and Then i told him i could barly understand rogers tech support and he offered to speak in bleeps and bloops haha 2010-Feb-28 3:01 pm: · hey mods ·
TSI Ashleigh Premium Member join:2013-02-24 Chatham, ON TSI Ashleigh Premium Member 2014-Mar-24 7:37 am Review Hello Shopkins, Thank you for the wonderful review. I am happy to see you used our service for many years with no issue. This is great to see. It is also lovely to see you had many interactions with many employees and all interactions were courteous and pleasant. I am very sorry to hear that you have disconnected your TekSavvy service however I certainly do understand and apologize that we do not have the Fibre available are your new home. Please keep checking back with TekSavvy we are always adding new areas and new services. If we have Fibre in your area in the future we would be happy to give you all the information about the service. Thank you again for this review. TSI_Ashleigh 2014-Mar-24 7:37 am: · hey mods ·
	shopkins join:2008-05-23 L4N8J7 shopkins Member 2014-Mar-24 6:48 pm Re: Review Thanks. If I can make you guys my Long Distance provider I will stay on! 2014-Mar-24 6:48 pm: · hey mods ·
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