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Review by Mr_Derp See Profile

  • Location: Corbyville, ON, Canada
  • Cost: $50 per month
  • Install: about 50 days
It was dsl
It was dsl
It's okay, I guess
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I subscribe to Teksavvys' grandfathered 512k/512k DSL service (syncing at 1mbit/512k) with a 300GB cap & ipv6. *edit* It's now 2mbit/800k with 300gb & ipv6

the accounting department is great (never had a billing error, always quick to get referrals added to my account).

*edit* Moving is a trying affair:
given many weeks notice of moving, I've had to devote at least 2 hours/week for the past 3 weeks trying to get my service up at my new house.
At 2 days to move in, I'm not at all confident that they'll get this problem fixed in time.
setting up the move order shouldn't take hours of my time to stay on the phone trying to walk a csr through the steps required to help me.

*edit*
it took almost a month after move in(and almost 2 months from the original order) to get 2meg dsl service, while waiting i was limited to 640/512k.

sales phone support is frustrating to be nice about it. My time was wasted by these ladies. Tons of time on hold 'checking with my supervisor'...

James in the direct forum was my saviour, i was close to bailing out altogether and would've cancelled if not for him and a couple of the more useful forum techs.

I hope i never have to move teksavvy service ever again, it's retardedly hard.

*edit*
A few months after my profile increase, it dropped again after I bundled it with another 2meg line from Bell. My bundle useless, I now just use my TSI login on my cheaper, faster Bell line.

*edit*
After awhile my line lost sync, they fixe it and it runs at 2mbit, my bell line is now cooked.
Tsi also knocked the price down 15/month.

*edit*
Years after signing up, TSI begins charging for overage, the eliminated my 512k/300gig plan and created 2meg/25gigs. After some positive back and forth it was upped to 2meg/300gigs

*edit*
2020 update, they upped the price, its now 2meg/unlimited for $40ish... lawd.

*Edit*
2021 update, speeds down to about 1.5mbit, bill seems like it keeps going up.
Rogers showed up in my area selling fixed wireless. I'm out.
Thanks for all the fish!

member for 19.3 years, 2003 visits, last login: 54 days ago
updated 2.3 years ago

hyperroks
join:2003-09-30
Welland, ON

hyperroks

Member

good luck

good luck with your endeavors, good place as long as you never ever ever make a change to your account:)

TSI Ashleigh
Premium Member
join:2013-02-24
Chatham, ON

TSI Ashleigh

Premium Member

Review

Hello Oxymoron69,

Thank you for this review. I’m sorry to read there were some mishaps with your move order and tech support when calling them for troubleshooting; however I am very happy to read that James in the Direct Forum was able to assist you with fixing your connection.

Are you currently having an issue with your connection? Or is everything working as it should? If you are having an issue or if you have any questions please feel free to message us directly in the Direct Forum. We are happy to assist you.

Thanks again for this review.
TSI-Ashleigh
TSI Ashleigh

TSI Ashleigh

Premium Member

updated review

Hello Oxymoron69

Thank you very much for the updated review. I am happy you are enjoying the service still and that you were able to obtain upgraded speeds and were put back on your 300 gb of bandwidth.

Thank you for the review update. If you have any further questions TekSavvy can be reached directly in the Direct Forum »/fo ··· avdirect.

Thanks again,
TSI-Ashleigh