Review by etresoft 
Posted: 46 days ago
member for 7.7 years, 14 visits, last login: 18 days ago
 Oshawa,ON
 $29 per month (29 month contract)
 about 23 days
 "Human beings who speak English"
 "Poor setup documentation, not 5 MB"
 "Mixed bag"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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I don't get all the raves about Teksavvy. They are a mixed bag so far. They cancelled my order twice. It is finally running now, but slower than I would like. Tech support says I can call back in 48 hours and they will be able to look at the speed. That will be my 10th tech support call so far, and I've had the DSL running for 5 minutes. I appreciate being able to talk to real-live Canadians when I call, but I've never had to call so much.
Significant hiccups I have never seen before: No documentation about how to setup voicemail. No documentation about how to do the initial DSL modem setup. That would have saved a few support calls. No option to rent hardware. I don't know how long that modem I had to buy for $99 is going to last.
I'm hoping I'll be able to get better speed in the future. And I'm hoping I won't have to call tech support again. Other than Bell itself, I don't have any other option here. If Rogers ever offers cable here, I might consider them.
Followup comments:  |  | etresoft
join:2000-11-23
Riverside, RI
 ·TekSavvy Solutions..
| Re: TN516 I don't like to purchase hardware until I know I can trust the service provider. I bought my own cable modem when I had Cox Communications and it ran great for 2 years. That same cable modem was flaky with RCN. RCN's policy was that if they have to send a tech out to your house and the problem is with your equipment, they'll charge you $49 (circa 2003) each time. So, I had to disconnect my own modem and use RCN's just to avoid the $49 charge for the monthly service calls.
So, I do think it is wise to rent for a while and if the company seems trustworthy and your connection is solid, then buy your own hardware. Otherwise, owning could be much more expensive than renting. | |
| 
KPaul
join:2007-02-08
·TekSavvy Solutions..
 ·Rogers Hi-Speed
| well "Other than Bell itself, I don't have any other option here. If Rogers ever offers cable here, I might consider them."
Keep trying with TSI. things in regards to connection can be either the modem *which could be replaced if faulty* or bell's crap lines, which TSI has no part of. | |
| | 
anonymousse
@teksavvy.com
| Re: well you,ll be lucky if robbers cable never gets to you
whats with 29month contract no contracts at tsi
bell default speed is 3mbps tsi can request bell adjust to max5 alowed by bell
when i switched from bell to tsi received email before the switchover with complete setup/email config instuctions
cudnt have been simpler never has to call them for anything since
bonne chance | |
| | etresoft
join:2000-11-23
Riverside, RI
·TekSavvy Solutions..
| I will. The good upload speed really helps. I will have to see how my long-distance iChat sessions work.
On the other hand, if my 3 Mb download is all I can get and I find I need more, it doesn't matter if the fault is with Bell's lines. It is a moot point since Bell's lines are all I have now.
If I ever do get Cable service in my little broadband dead-zone, I might compare them side by side. I've done that before and DSL beat out the cable modem. A year later, the cable service improved and I switched to that. | |
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