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Six Month Rating
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Review by Rastan See Profile

  • Location: Canada
  • Cost: $37 per month (month by month)
  • Install: about 30 days
Stable connection, affordable, very good tech support.
At times, Teksavvy is at Bell's mercy since Teksavvy is a Bell wholesaler.
Very good ISP that does business differently than the big ISP's.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I'm paying $29.95/month + tax for a 5M/800k connection that has a 200GB/month cap. I'm not happy about the cap, but at least it's reasonable unlike the cap from Bell or Rogers.

My Internet connection has been stable. There have been a few issues but Teksavvy resolves them quickly. They are also open and honest and will inform their customers (on the Teksavvy forum on this Website) about issues they are having.

I've had to call them a few times to clear up a billing error they made and because I had a few technical questions. I really like the fact that they don't follow a script. They don't call me "Sir" 50 times and they don't use canned phrases such as, "I apologize for the inconvenience" when it's clear they don't really mean it and they are forced to say it.

I can't stress this point enough. I dislike insincerity and dishonesty and I think that employees who work at companies such as Bell and Rogers are more likely to lie to customers because they become too accustomed to being insincere, because they are forced to follow a script and say things they don't mean. The employees at Teksavvy are polite, knowledgeable and helpful and it seems that management at Teksavvy understands that sincerity is better than phoniness.

The transition from Bell to Teksavvy was smooth and credit for that goes to Bell as well as Teksavvy. I promote Teksavvy to my family and friends and hope they continue to be a great ISP in the future.

Update: 05/16/10

I've now been with Teksavvy for close to 2 years. Their service continues to be very good and downtime has been minimal. I still highly recommend them.

Update: 10/05/10

I slightly lowered my rating. My connection dropped and it appears that Bell lowered my profile. I wasn't able to get much assistance from Teksavvy.

Update: 09/24/11

My rating is unchanged. My profile is still lower due to Bell moving my line card to a different remote but my connection is stable and I haven't had any other problems.

Update: 11/08/12

I slightly raised my rating because, aside from a few minor problems, my connection has been very stable. I'm now paying $34.99/month + tax for a 5M/800k connection that has a 300GB/month cap.

Update: 02/02/14

I once again slightly raised my rating because the service has been very good. I'm now paying $32.99/month + tax for a 5M/800k connection that has a 300GB/month cap.

Update: 01/07/16

My rating is unchanged. Teksavvy continues to provide great service and a solid connection. However, if you need to contact them it often takes 30-45 minutes to connect to an agent. It's been this way for quite some time.

Although I've rated Teksavvy highly, this may soon change as they have decided to implement traffic management and throttle P2P and other protocols when their network is congested. They have also refused to inform their customers exactly which protocols will be throttled, aside from confirming that P2P would be throttled. Of course, they don't use the word throttle. Just like T-Mobile, Teksavvy doesn't appear to believe that words have meaning anymore and prefer to label the practice of slowing down traffic something more palatable.

Overall, they're still a very good ISP but I think they're going downhill.

member for 16.9 years, 463 visits, last login: 2.7 years ago
updated 7.8 years ago


JenSuisUn
Premium Member
join:2006-02-23
Chatham, ON

JenSuisUn

Premium Member

Thanks for you review

Thanks for writing a review of our service.

Glad all is working for you & that you are satisfied with the service.

Martin

TSI Sean
Premium Member
join:2015-10-14
Chatham, ON

TSI Sean

Premium Member

Updated review ...

Hello Rastan,

Thank you for updating your review.

Our apologies for the wait times over the phone, we have been working on lowering the times.

From your review here you are on DSL with us, the SIR policy does not apply to DSL services with us.

The SIR policy only applies to rCable and vCable customers, our highest-cost bandwidth platforms.

SIR hasn't been implemented yet, there have been delays. How it works for rCable and vCable. Once it is rolled out, it only kicks in if there is congestion and only between 8 AM and 2 AM. Nothing changes when there is no congestion.

If it becomes necessary:

Classes of traffic will be managed so that the congestion doesn't affect Real TIme protocols like VOIP and Streaming.

First users affected by this are those who used the most bandwidth that day only, nothing carries over to the next day.

Most customers should have a slightly better experience and it helps us keep costs as low as we can.

We appreciate your update and feedback. If you require assistance or have questions at all, please don't hesitate to let us know!

Have a great night!

Respectfully,