Review by Guru
Good "Cheap, Unlimited, larger CAP, Improved customer service."
- Location: undisclosed location
- Cost: $37 per month
- Install: about 10 days
- Bell Canada
Bad "longer routes to some locations, slow youtube"
Overall "Unlimited FTW!!"
|Pre Sales information:|
Value for money:
(ratings match consensus)
I was with Bell for 5 years and had good service up until bell started throttling, bandwidth cap, crappy service and made it expensive. I got tired of calling bell to fix my Internet or to get credit for extra stupid charges.
At that time, my bell contract was expiring(finally), I started looking for a different ISP and came across Teksavvy on this website. After reading reviews and price, I decided to give bell 30 days notice and called Teksavvy to order dsl on October. My teksavvy line was activated within 5 days and up until now I only had to call Teksavvy 5 times which is really good compare to Bell. After 6 months, I decided to order dry-loop on March 30 to bond 2 lines to try MLPPP to get more speed and my line was activated on April 3(less than 5 days). My dry-loop has been reliable as well except I'm on 3meg profile which I'm hoping will be resolved in the coming week. to get 5meg.
All I can say is Teksavvy is awesome and I wish if Teksavvy was Bell (ROCKY, buy Bell, if you can...haha...Joking...but seriously.
UPDATE MAY 20th, 2010:
First of all Teksavvy, you have to stop blaming @ BELL. If something goes down, you blame BELL so, what this means is whatever happens to my DSL connection it's bell's fault? Even though, it's bell's fault, you have to take responsibility of what happens to my DSL connection because I'm paying you not BELL(be it indirectly or directly).
My problem really started when I signed up for Home Phone service and for this reason I wasn't signing up Home Phone with Teksavvy. When I called Teksavvy to sign up for Home Phone service I asked them straight up if it's going to effect my DSL service and the representative said it will not effect my dsl service. The reason I asked was because I didn't wanted any down time and my primary dsl line was getting 7meg which I didn't wanted to loose. I paid everything 30 days in advance before they could give 30 days cancellation notice to Bell. My home phone activation date was 23rd of April and it got activated with no problem. Guess what? My primary dsl line got degraded to 3meg and I believe I lost DSL sync as well but can't recall. I know all you Teksavvy lovers are going to say it's BELL, fine its Bell and I don't care who you blame but it did effect my service. I was just disappointed with Teksavvy at this point.
Two weeks later, Bell called me and offered me Home Phone for $22.50 with 5 calling features without a contract. I took it because I was just pissed oFF and is a great offer. In a way, I only used Teksavvy Home Phone for 2 weeks but I paid it for 2 months service. I don't care what I paid but I hate the downtime and lost my 7meg(Even though the 7meg profile was a mistake but the truth is I was getting 7meg).
For some reason my Primary dsl line got degraded back to 3meg on May 12th, 2010 and I posted in the direct forum and TSI SteveO replied saying "Hmmm, it looks like the line is also not mapped now (possible work at the CO). Either way, I have submitted a ticket to get the speed raised and get the line mapped. Please allow up to 48 hours for the speed increase." It got bumped up to 5meg again and thank you i guess.
Today, it is May 20th, 2010, I lost DSL sync on my primary dsl line. Good thing I have a dry loop connection otherwise, I wouldn't have internet access whatsoever. I called into the office and the tech said to try different modem(no luck) and to try at the demarc point(Why should i try it??) tech said it is easy to diagnose(Fine, I'll try but again I haven't made changes to the jack that's connected so, how is it going to make difference?) I said I will try different phone jack and will call back or post in the direct forum.
I called back into the office and explained the problem. The tech Andrew said he is not getting any static from my line (WTH?) then he tried it from Bell's portal and said my line is not mapped(WTF is going on?? I got same reply on May 12th from TSI SteveO). so, the tech Andrew said I will have to wait until my line gets mapped out and then they will open another ticket to raise the speed. Bullsyt!!!!
You guys are great people and are growing pretty fast(I'm happy for you guys) but I don't like what I'm going through.
The only reason I like Teksavvy's tech support is that they don't follow scripts other than that nothing really great about them. They are just over confident on what they do and feel that they're smarter than anyone.
Bottom Line: I signed up for Home Phone to support you guys and it wasn't because I had any intention of saving money but you screwed around with my internet. I am not the great customer but I do my share to support you in IPV6, have dsl services with you guys but if i have to go through this BS, I won't take it.
UPDATE May 27th, 2010
I'll start by saying that my problem is solved and I'm sort of a happy man. So, the problem actually was that when I switched my home phone back with Bell, Teksavvy didn't bother to tell Bell that I still have internet service in that line. For that reason, Bell ended up disconnecting my line from the demarcation point. After I gave negative review, TSI techs really worked hard and talk to Bell directly to get me up and running. I do have to say one thing that Bell guys actually called me and asked me what's wrong with it. I explained the problem and most of the time I blamed on Bell and the only thing Bell said that TSI didn't do their paper work proper and in result, I was disconnected!!! You can't blame Bell on this issue TSI!! Oh..and I was down for four days from Thursday morning to Monday morning and I still didn't got any refund and its not like I'm asking to refund my money back but just to give me something back to make me happy would be cool. I paid 2 months for telephone service and only used 2 weeks and still didn't got any refund and that's fine I guess(I'm not going to go to TSI and cry over that it's TSI who has to realize).Anyhow, enough of whining and crying over little things and here is to positive start.
Bottom Line: Thank you TSI and Bell for getting me up and running.
I am no longer TSI customer. I made the switch to Start Communication on October 2012, for only ONE reason and that is SPEED.
At my location, I can only get 6Meg DSL and its not enough in today's INTERNET world. Only way I could get higher speeds was switch to Cable and Start offered it first.
I didn't had any major issues with TSI apart from what's already known!
I also have been grateful that I never had to call in as the call times when I was a customer was super high. When I needed help, I approached TSI Employees directly on DSLR - TSI Chad, TSI Martin and few others and they have been great.
I did had to call in to put in my cancellation request and I would rate that call 6/10. The agent on the phone did not follow the script which is GOOD but he wasn't friendly, I had to put words in his mouth to go through the process which is not what customer service should be!!!!
I may return back as a DSL/Cable customer in future, in few months to years but at this moment I am Start Communications customer.
Note: Hats off to TSI for offering Unlimited options which is a PLUS point in my view. That's what I like about TSI and I also like to see the QUALITY out of them as well. At this moment they are struggling with all the new things that have come their way and TSI Marc and its team is working hard which I really hope they see the success soon.
I must admit one thing and that is ROCKY, without him TSI is not the same. It's all his fault, he left
member for 5.1 years, 1719 visits, last login: a few hours ago
updated 259 days ago
Re: Thanks! Hello I been a tsi for a while ,don't ask me why ,it has been nothing but slow connections and disconnects,and something very similar to post above.l tried to update because I can't stream ,services is slowed or down,yet tech support says no problem every time I call,services up and running in London .Well I found out that the services were changed a short while after services commenced,with in a month ,yet I was in contact these people at TSI and they new of my current speed and complaints with speeds ,yet nobody would think of upgrading services so streaming hd content would be possible . Than I noticed that there services had changed as mentioned above,up to 6mb from 2mb .Well real nice way of taking care of a complaining customer ,for another 5 dallors to go from 75gbs down to 300gb downloads and 2mb to 6mbs .So upgraded to the package for another aprox. 5 dollars,but before doing so I verified with Bell and TSI that it was available , it was and TSI was a bit cheaper ,more downloads ,gbs ! A month had past and I looked to see why streaming was problematic, well need I say ,money was scooped up and the pitiful speed henced my life again,still at 2mb and no increase or fruitful gains were available ,here's the postal code n5w5x8, every DSL provider piggy back on Bells line say it is , verbly and from websites. Also it seems everything is being monitor as any upnp devices is no go,yet they say they don't do ,online and when talking to them ,they actual promote it .Strange since it won't play a movie .