Review by abap1opti
Good "great price, excellent service, all Canadian"
- Location: North York,ON
- Cost: $65 per month
- Install: about 5 days
- Bell Canada
Bad "none to report yet"
Overall "excellent value for reliable service and Canadian support"
|Pre Sales information:|
Value for money:
(ratings above consensus)
I found Teksavvy on this and other forums when looking for an alternate to Bell when my DSL contract with them was expiring. They had great reviews, offered good value, and were based in Ontario. I switched to Teksavvy for both home phone and DSL, with a couple of home phone features, for a total of ~ $60/month (costs vary slightly because we didn't sign up for a long distance plan - opted for the 2.9 cents per/minute LD - that's great, too!). No contracts either. I just don't feel like I'm being gouged anymore - and that alone is priceless.
I haven't looked back. Up time has be great, speed is consistently good (between 3.5 - 4 Mbps for me), and when, for whatever reason, I have to contact them, I dial a number and am quickly speaking to a person in my time zone who speaks clear English, is knowledgeable & courteous, and can get my an answer/solution quickly. For my needs, I can't recommend Teksavvy highly enough.
update - 3 years later (2012.06.19)
Still very happy. Customer service has been very good, although I haven't really had any problems to speak of. DSL prices went up a little recently, but adjusted my plan to lower usage since I was always within lower limit anyway, so net change is only $3 more. Speed is now between 4.0 and 4.3 Mbps for me. I was impressed with their campaign against the Bell/Rogers/CRTC issue. Overall, I remain happy.
update - 4 years later (2013.07.26)
Still happy, but can see evidence of their increasing size through longer hold times and had my first less-than-stellar CSR interaction today. I am in the process of upgrading to DSL 25. This is proving troublesome, but only because of Bell. That said, when I called today to follow up, I ended up with a sales guy who was awful. He said all he could do was transfer me to billing so I could cancel everything. What?!?? He transferred me to an accounting guy (Nick) who was awesome. I told him what had just happened (and that I did not want to cancel anything) and he said I shouldn't have been transferred to him, but he would take care of me anyway - and apologized for the run around. Fricken-A. That's how it should be. I had to sit on hold for some time while he sorted everything out, but he kept checking in letting me know he was still working on it. In the end, I got some positive answers, but Bell still holds the cards, so we'll wait and see.
A company is only as good as its people. As companies grow larger, it, becomes difficult to maintain high standards in your personnel. The dolt I spoke with first today is not at all representative of what I've come to expect from Teksavvy. Nick, on the other hand, is. Hopefully Teksavvy can fend off the cancer of poor customer service that seems to plague so many Canadian companies. I know there are good people at Bell, too, they are just too hard to come by. We'll see how things go in the next couple of weeks.
update - 1 month later (2013.08.25)
I finally have my 25 Mbps service up and running. In the end, as I suspected, the issues were on the Bell side, both hardware and software related. I ended up maxing out TSI's phone support (and my own temper), but they remained patient, professional, and friendly throughout. The technical issues I was facing would have sorted themselves out eventually, but I managed to find the TSI Direct forum on dslreports.com and this proved very valuable. The response was virtually immediate and without the support I received there, although I would have likely still ended up with my 25 Mbps DSL service, I would have undoubtedly encountered further issues down the road. With their diligence, a critical system error was corrected. I should add that I have checked my speeds via speedtest.net many many times and at all hours over the past few days since the upgrade, and I am getting rock solid consistent numbers at precisely my advertised speeds.
So, in the end, I stand by my decision to stick with TSI. The value is unquestionable and the customer service is as good as any. I truly hope they manage to continue maintaining a high standard of customer service and work to improve their technical know-how and leverage with Bell. And I certainly hope they stay all-Canadian!
member for 4.5 years, 32 visits, last login: 81 days ago
updated 106 days ago