| Review by MacGyver |
member for 11.6 years, 5392 visits, last login: a few hours ago
updated 6 days ago
- $27 per month
- "Great price, no contract, tech support that cares and works hard to solve problems"
- "You are still at the mercy of the local telco for installation and repair"
- "Happy to be a Teksavvy customer"
|Pre Sales information:|
Value for money:
(ratings match consensus)
I chose Teksavvy for my home phone and internet needs mainly because of the excellent rapport they have built here in the DSLR community.
Submitted my order over the phone, and it sure is nice to start your call by talking to a human being that cares, instead of a machine that wants to know what language of voice mail maze you would prefer. The support reps I've talked to are very knowledgable, and actually have a sense of humor!
August 8th 2009: Received my Teksavvy PPPoE login via email, and it works great. Still have a lot of hurdles to get over, mainly the question of whether I will have any interruption of internet or telephone service as my official switchover date of August 18th approaches.
August 16th 2009: It was only because my PPPoE login for Bell and Teksavvy stopped working that I called TekSavvy and found out two days before my activiation date that Bell rejected my order to transfer services to Teksavvy, for "no apparent reason." Rep restored my PPPoE login immediately. I'm somewhat disappointed I wasn't contacted by Teksavvy as soon as the order was rejected. But, to their credit, Teksavvy jumped on this right away to try and make things right - on a Sunday, no less!
August 26th 2009: There were also issues with switching long distance and local phone to Teksavvy which took a while to sort out what ended up being quite a mess, but it was worth it to be rid of two other overpriced services I had before. Long distance to Germany is 3 cents a minute now!
September 4, 2009. I received my first invoice and there was one small error. One call to Teksavvy, they cancelled the invoice and sent me a new one via email the next day! The "other guys" would have never have issued a corrected invoice, and insist on full payment of the erroneous bill, even if I threatened to cancel. Thanks for realizing the customer is always right!
October 24, 2009: Been with Teksavvy for two full months now, and the service has been rock solid. I'm totally satisfied and contract free!
June 20th 2010: I'm moving. See comment above from August 16, 2009. The exact same thing happened AGAIN. Move order cancelled for no reason, PPPoE login suspended, I only found out about it when I called tech support to find out why my connection was lost... And I haven't even moved yet! I'm extremely disappointed having to deal with this again.
June 25th 2010: Move completed. Services up and running AOK. Long distance wasn't working but one call fixed that. Hold times for tech support are getting longer.
Jan 17 2012: Download speed upgraded to 625 kb/s. But I had to fight to get it.
Mar 15 2012: New monthly package including 75GB for $30 instead of 300GB for $35 (I've never gone over 40 GB so this is perfect for me). Thanks, Teksavvy!
Nov 9 2012: Still happy!
Apr 2013: Price dropped from $29.99 to $26.99! How many companies in this day and age DROP prices for customers?