Review by JMJimmy  - Location: Toronto,ON
- Cost: $55 per month (month by month)
- Install: about 4 days
Good "Best communication & honesty I've had from an ISP"
Bad "They're Bell wholesalers... but what can you do?"
Overall "No one better."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Update:
New Cons:
Growing pains. Support wait times are way up currently but likely to come down soon. Their success has not been without issues, however, they have not sacrificed overall quality for expediency.
They've also had some issues dealing with problems I've experienced - to their credit they put one of their technical leads on the problem who worked with a Bhell Repair Manager to try and solve the issue but both were stumped. It comes down to defective slam switches + bad firmware from Bhell so I can't fault TSI too much for that.
New Pros:
Price!!! I asked for cheaper, I got cheaper! $39.99 + ~$7(dryloop fee) for 25mbps/10mbps VDSL - a 19mbps/9.2mbps increase for the same price I was paying before.
More transparent and accessible than ever. Highly recommended.
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Cons:
Few... sales wasn't as informed as I would have liked them to be about the technical end, but by far more knowledgeable than Bell's tech support so kudos.
Install takes a few days longer than it should, but again, wholesaler issue - nothing can be done for the first 3 days it seems just because of Bell's crap.
Pros:
Everything else. Intelligent tech support that actually listen if there's an issue (no canned Q&A), fast response to everything, communicative, honest, and relatively inexpensive.
I would like a better price ($39.95+$4 for MLPPP + band charges + tax) but for unlimited bandwidth and throttle bypass it's worth it. It's also $15 cheaper than my previous Bell contract which was only 2mbps faster and capped + throttled.
member for 5.2 years, 451 visits, last login: a few hours ago
updated 103 days ago
Comments:
 | | RE:No one better Hello JMJimmy,
Thank you for taking the time to write your review.
It has been a constant battle with the wait times. We are definitely getting the wait times to come down by a large margin. We are still hiring more staff. In fact two new technical support teams have just begun their training. As soon as they complete their training we anticipate a great drop in wait times.
Thanks again for your feedback.
Cheers,
TSI Shawn
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TSI ShawnS (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee (»»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork
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