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Member review of TekSavvy Solutions Inc.


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Reviews:
read 660 reviews (613 positive) (16 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$42 per month avg ($24 to $113)

Speed test results 3 year trend
Review by hyperroks See Profile
UPDATED: 16 days ago
member for 6.1 years, 1137 visits, last login: a few hours ago


Welland,ON
$50 per month
"Tech Support"
"Accounting"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    in the beginning teksavvy was one of the most amazing companies for its customer service, this service has been gradually slipping downhill for the least year.

    i see this company going the way countless others have, starting out great when they were a small company but now that the #s are increasing , the service is paying for it.

    it would be great to get a bill that's comprehensive and not a simple readout of what services i have.

    my overall experience with them has been great, its the ** lately** of it.

    billing detail in general, there is zero detail, i have been with tek for a year at least and i still have zero idea what my bill would be if i change a service, shrugs..small things like...changing my phone number and having no connection for over a week, make me worry some about changing any of my services.


    Followup comments:
    view ALL 3 comments
    BigVe

    join:2005-07-15
    Gulliver, MI

    You know..

    what you have and what what the cost is supposed to be.I wouldn't care if i had any specific details on mine as bottom line is still the same.What's your complaint? Isn't a good reliable connection all that matters?
    permalink · 2009-11-07 13:57:13 · Reply to this
    hyperroks

    join:2003-09-30
    Welland, ON

    Re: You know..

    a bill that is comprehensive.
    stable is good, would be nice to know what I'm paying for, my bill does not coincide with their packages at all.
    permalink · 2009-11-07 15:19:48 · Reply to this

    TSI Steve
    TSI Steve
    Premium,VIP
    join:2007-01-12
    Chatham, ON

    Re: You know..

    If you have suggestions about ways that we can improve your experience with us feel free to post in the direct forum or email us using our feedback form on our website.

    FYI: Our billing processes over the last several years has progressively improved. From not sending bills unless it was requested (because it was a manual event) to automating, to sending out the invoices to everyone (via email).

    The invoices include each charge line for each service you are being billed for.

    You may wish to also contact our accounting team directly, by calling, if you have questions or concerns about our billing/invoice practices.

    Overall in the industry we have one of the best billing systems in place. We rarely have problems with billing and when we do we rectify it immediately!

    ~Props to our billing team ~
    Steve
    --
    TSI Steve - TekSavvy Solutions Inc.
    Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )
    permalink · 2009-11-09 11:23:07 · Print · Reply to this
    Forums » comments on review of TekSavvy Solutions Inc.

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