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Review by Tx See Profile

  • Location: Mississauga, ON, Canada
  • Cost: $49 per month
  • Install: about 7 days
No down time. 7 days and i'm online
Regular IISP restrictions. Otherwise none at the moment
Insanely stable, reliable, low latency
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

June 19th, 2013 update (Coincidence since the last update?)
----------------------------------------------
Well i had DSL setup at my old address once again (two homes, Rorgers was setup in this house under wife's work. That was cut off after her office decided to stop paying the bill) so we decided to get DSL back in this house.

June 13th - Order placed and paid for (Insanely good price with install)
June 14th - Confirmed, and install set for June 19th.
June 19th - Message from TSI Andre - "It's doomsday! Let us know how it goes."
June 19th - 1PM. Online perfect 15.2/1 speeds with between 11-16ms latency

No tech in the house, he called. Asked if i was online. Said yes and thank you.

To date, even people in the house said they think that was the easiest and most pain free setup they've ever seen.

Big thank you to Marc, Andre, Jon, Joe, Liz, Ashleigh, Martin, MartinP & Taunia for keeping on top of it. Kudos!

June 20'th, 2011 Update:
----------------------------------------------------------
My last update was an upset because of the stupid $14.95 i would have had to pay to increase my bandwidth when TSI was setting up for UBB. Put in my order in the portal for the $14.95 selection forgot how much bandwidth it was but it still sucked.

Since then UBB has been put rest for awhile. Lost track of it or what it's called today. I haven't required support or any billing related questions since i signed up 4.5ish years ago. Only time it was required was a move order and that was before cable was offered and went smooth.

Updating my review since so many are having such a hard time with their connection i consider myself lucky for such a strong, stable connection. If it wasn't for manual reboots my DSL connection would be online for well over a year straight. It's been that stable! Slow if you compare to today's standards but still a solid 4.2 and 11ms latency. Not a single complaint.

In a galaxy far, far away... I really forgot to put a date on this original review. This part was when TSI was first introducing bandwidth blocks. Whenever that was?
-------------------------------------------
For me it's been reliable, some others, not so much. Stable and fairly strong connection. Might have something to do with the CO being 200 ft from my home. To put simply, i've had a 99.99% connection uptime.

After some DIY and internal wiring not being too complicated in the first place i rewired my home and finally got online.

Now the breakdown:
----------------------------------
My original bill used to be $42.18 on a dryloop.
Since the HST + TSI $2 increase i've gone up to $47.65.

Now you add my "extortion" (from bell) blocks i'll need the $14.25 block to reach 145 gigs bandwidth a month.

My bill has now reached $62.90 a month for a 4.2 meg connection.

--------------------------------------
Now i hate putting value for money so low but it's not a lie. It's not teksavvy's fault but i can't rightfully put value for money any higher. I'm paying $62.90 for essentially a 4 meg DSL line.

Edit: when i state 4.2 mbit connection at the current price that is due to overhead. My connection is actually maxing out. Not teksavvy's fault.

member for 15.3 years, 1906 visits, last login: 8 years ago
updated 10.7 years ago


TSI Steve2
TSI Steve
Premium Member
join:2007-01-12
Chatham, ON

1 edit

TSI Steve2

Premium Member

Post in the direct forum

Hello,

Please post your personal details in the direct forum or send an email to our accounting team.

Thank you,
Steve

Z000023
@teksavvy.com

Z000023

Anon

Multiple billing issues eh...

My first thought at this
A payment had to be sent in, we must have been given an incorrect account number, they didn't receive it. Took a double payment a month later which we were not prepared for and ended up with an NSF
If one doesn't pay in Month A, how can you not expect to pay 2 months worth in Month B?
've had the same issue back few months were they accepted HALF the responsibility
Repeat problem eh... changing account numbers, multiple NSFs? Hmmm... went though the same thing a few years ago. What I did to solve the problem was cancel the "extras", like cable, and internet. Once I got my financial shit together --e.g., learn how to properly manage bill payments, etc.-- then I got these things back, and have never had billing problems since.

Mark
I stand with my feet
join:2009-07-11
Canada

Mark

Member

Re: Multiple billing issues eh...

said by Z000023 :

My first thought at this
A payment had to be sent in, we must have been given an incorrect account number, they didn't receive it. Took a double payment a month later which we were not prepared for and ended up with an NSF
If one doesn't pay in Month A, how can you not expect to pay 2 months worth in Month B?
've had the same issue back few months were they accepted HALF the responsibility
Repeat problem eh... changing account numbers, multiple NSFs? Hmmm... went though the same thing a few years ago. What I did to solve the problem was cancel the "extras", like cable, and internet. Once I got my financial shit together --e.g., learn how to properly manage bill payments, etc.-- then I got these things back, and have never had billing problems since.
This. TSI should make you prepay to avoid any future complaints about YOUR NSF charges.

JGROCKY
Premium Member
join:2005-05-19
Chatham, ON

JGROCKY

Premium Member

..."it's not the same company"....

Hi pat2008,

Thought I'd chime in at this point as your review keeps getting updated to seemingly stay on top of the ratings.

TSI is definitely not the same company, you are correct...

We're investing Hundreds of thousands in Regulatory affairs instead of pocketing it...

(Cases dealt with over the last 12-24 months)
- UBB Case
- Matching speeds (Cybersurf case and Industry Canada)
- ADSL-CO Public Notice (The mother of all cases!)
- Cable Case with E-Box
- DMC Case
- Throttling Case
- ITMP Hearings/File
- etc....

We're spending millions on trying to protect against bad decision-making at the CRTC... (More on this soon enough)

We're trying to find qualified people among a sea of unemployed to join our team... (incredibly difficult)

Economic trends have forced us to be much tougher with people on collections.... Our NSFs and Credit Card declined volumes have pretty much tripled.... we've had to add another baseline cost/body to deal with collection time.

All in all, we're investing every dime back into "you", the customer.

...so you're right, we're not the same company! We're much bigger, much stronger, in a position to make change, but unfortunately that is requiring people like myself to not be as available...

I specialize in Customer relations and trouble management. This particular piece is missing of late which means getting an on line answer or ensuring staff pay all the proper respect to everyone all the time is difficult.

So, the choice is yours in the end, have me with my ear to the ground making sure the granular events get dealt with at 150% quality and watch TekSavvy get crushed by what seems like anti-competitive tactics and poor governmental decision-making or try and strike a balance on the Customer Care side, rely on the staff to try and make consistent decisions, all the while attempt to do the impossible and try and change how the government & regulators do things not to mention beat public perceptions controlled by the media/monopolies...

This specific issue is absolutely not as black and white as one might think. Hate to dump on you right now, but we're not the same company, we're much better. It just requires someone to sit back and realize/see just what is being accomplished/done by us these days.
Expand your moderator at work

Tx
bronx cheers from cheap seats
Premium Member
join:2008-11-19
Mississauga, ON

1 edit

Tx

Premium Member

my response

I have constantly kept reviewing my own review because I do not want it to misrepresent. My original review was written harsh and was because I wrote near after being very angry with the situation at hand.

I've edited a few times because some things said were unfair and I removed them.

Like you said, credit card declines etc have tripped. This may cause frustration on your end I fully understand, I run 2 businesses and have since 1997. Not at the magnitude or size Teksavvy is today.

This very change on how customers are treated (as you said changed) is where ALL the ISP's fail. I remember when we first signed up my wife called in to cancel our home phone because we had planned to switch to VOIP ATA.

She called you guys to cancel home phone then later had called me at work and her first words were "I love these guys, they are insanely nice and sorry Pat but we still have home phone". She called in recently in regards to the above issue and had a completely changed attitude towards the company and how she was treated from the beginning.

I get change, totally do. It happens. Teksavvy is still the best option for the very reason as you stated. (The fight against CRTC and our rights)

The fight with the CRTC, that is your doing and your passion. It is why Teksavvy is loved by so many and believe it or not, the reason I switched to your company from bell. Wasn't a matter of saving the additional $20, it was simply what your mission is.

It's a different story from the end user when communicating a problem. That is where it has changed and losing this makes teksavvy blend in with the rest rather then stand out.

This is why I've hesitated with my review, modified it few times and have removed what i believed was unfair just because i was angry. This is not a lost cause, I may not be your best customer but I'm not the worst. Not asking anyone there to bend over backwards but I'd like it if i didn't have to feel responsible for a lack of communication.

I was not contacted that as promised money didn't arrive. I received my next invoice and it stated $42 and change. To me that tells me it was received and my next payment is $42 and change. Communication failed and NSF + $40 NSF fee + Teksavvy payment was left.
koreyb
Open the Canadian Market NOW
join:2005-01-08
Etobicoke, ON

koreyb

Member

Very fair

I can't speak for Teksavvy and the issue at hand, but your response to Rocky was the most level headed one I've read on here in a while.. And it very well be fair.

I don't have to call very often, but my experience has been good.. Only once have I felt not important, and I think it was maybe just the person I was talking to instead of the company changing mentality.

As company's grow, there sometimes is some bumps in the road, and you may be just one of the people who experiences this.

TSI Mike
TSI Mike
Premium Member
join:2007-10-09
Chatham, ON

TSI Mike

Premium Member

Updated review?

Hi pat2008,

Not sure what was edited on the review, but was there something else that came up that needs to be addressed on our side, positive or negative? I'm not sure what the change was.

Tx
bronx cheers from cheap seats
Premium Member
join:2008-11-19
Mississauga, ON

Tx

Premium Member

Re: Updated review?

Fixed the review. Was a mistake on my part
Guru
join:2008-10-01

Guru

Member

Intersting

Hmm this review was an interesting read!!

pat: I'm not going to comment on your issues but I am going to comment on the "Value of Money".
quote:
My original bill used to be $42.18 on a dryloop. Since the HST + TSI $2 increase i've gone up to $47.65. Almost $50 a month for a 4.2mbit connection. It's a bit pricey for dryloop and such low speed.
Do you realize that you get 200GB bandwidth?
If not only then Teksavvy is one of the ISP that provides 200GB bandwidth, the money you pay for!!

If you take your internet service to any company, I guarantee you that you'll be paying $60+ with dryloop and 200GB bandwidth. The only reason it gets expensive is because of the dryloop and if you didn't had to go for dryloop then, it would have been cheaper for you.

That's the only part I felt was unfair to Teksavvy!!

Tech support I agree is not so great especially after Cable coming into the picture. I never was a fan of their tech support except for the fact that they reside in Canada and not outsourcing it!!

To summarize, Calm down and re-think and review the value of money!!

TSI Andre
Premium Member
join:2008-06-03
Chatham, ON

TSI Andre

Premium Member

Update

Hi Tx!

Glad to see things went without any issues! Don't hesitate to reach out to us with any problems

Cheers,

Andre

Tx
bronx cheers from cheap seats
Premium Member
join:2008-11-19
Mississauga, ON

Tx

Premium Member

Re: Update

said by TSI Andre:

Hi Tx!

Glad to see things went without any issues! Don't hesitate to reach out to us with any problems

Cheers,

Andre

Absolutely. Thanks for the ... well everything

TSI Andre
Premium Member
join:2008-06-03
Chatham, ON

TSI Andre

Premium Member

Re: Update

Welcome!

Order is in completed!