Review by mlord 
member for 6.5 years, 949 visits, last login: a few hours ago
updated 1.7 years ago
 Nepean,ON
 $97 per month- (month by month)
 about 7 days "Real human tech support, MLPPP, intelligent people" "Support folks are nice, but impotent. Threats of $100 fees abound." "Okay for DSL if you have a good line; otherwise not so good anymore"
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Install Co-ordination:
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Tech Support:
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Value for money:
(ratings match consensus)
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TSI was fantastic, unbelievably good years ago when I signed up, and again when I added a second line. They offer MLPPP for line-bonding and faster P2P, permit servers, and generally are pretty good about all of that stuff.
But DSL tech support is totally ineffectual nowadays. Any complaint or query about intermittent line issues is met with the threat of a $100 "diagnostic fee", which is often charged even when no effort is made to actually diagnose or fix the issues.
Best advice for DSL: get it from Bell first. If the lines turn out to be bad, stick with Bell, or switch to TSI cable internet. If the lines are good, and NOT ON A BELL REMOTE, then cancel Bell and switch to TSI DSL.
-ml
Comments:
 W16
join:2006-08-25
Oshawa, ON Reviews:
 ·TekSavvy DSL
| Diagnostics charge = Bell scam You seem fairly knowledgeable about the stranglehold Bell has on its competitors, so its strange that you think that it is TSI that is charging you 100 dollars for diagnostics.
This charge has been implemented by Bell in order to irritate Teksavvy customers. | |
|  | mlord
join:2006-11-05
Nepean, ON
kudos:9 Reviews:
·Start Communicat..
 ·TekSavvy Cable
·TekSavvy DSL
| Re: Diagnostics charge = Bell scam No, I know full well that the charge initiates from Bell. But I pay TSI, not Bell. So from end-customer point of view, it's TSI that's leveling the ~$100 charge.
Since TSI blindly passes the charge through to the customer, without any attempt to mediate/appeal, then it's a TSI charge. If TSI were to actually challenge Bell on behalf of the TSI customer, then I'd be nicer about it in this review. But they don't.
Cheers | |
| | | koreybReplace the CRTC NOW
join:2005-01-08
East York, ON Reviews:
·TekSavvy Cable
 ·voip.ms
| Re: Diagnostics charge = Bell scam They do... When the charge is able to be.. You just have to ask. The issue here is Bell and Rogers both own the end user networks and have the ability to impose these charges. TSI can't blindly just eat this. No matter who pays who.
The way the system works, is if you get charged, then you need to speak up and say something to TSI why you think the charge is not valid.. If they can, they will fight for you.
The issue is many forget that although you deal with TSI, bell and Rogers both still have their hands in the pot due to their monoply on the end user network, madated by the CRTC.. | |
| | | | Reviews:
·TELUS
 ·Xplornet
 ·WAVEDIRECT
| Re: Diagnostics charge = Bell scam TekSavvy will fight for you if you're charged and you have done the necessary troubleshooting to show that your equipment is working properly.
This diagnostic fee is the same fee Bell or Rogers charges it's customers for the same situation, if it's not an issue with their network and it is something to do with your equipment or wiring.
Yes you are paying TSI for your service, which is why you are paying much less for much higher bandwidth and much more freedom... there is a trade-off. Bell and Rogers will prioritize their technicians for their customers for on site visits before they handle TekSavvy customers, so there may be a delay but remember, you are paying less for more. | |
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