  TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | High Latency Hello ruarmani,
If you wouldn't mind posting in the Direct Forum found here : » TekSavvy Direct
I would like to take a look at the issue at hand.
Regards,
Martin
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TSI Martin - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum ) | |
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| | High ping with teksavvy I did, thank you. | |
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 | | | Re: High ping with teksavvy Try Acanac | |
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| | | |  Re: High ping with teksavvy
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| | | I heard about Acanac - I was sure it was bad. My friend got regardless of what I thought - regretted about it very soon. But I am about to regret about Teksavvy. The reason is keeping from leaving is that they are trying to fix the problem. | |
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| | Me too I'm having the exact same problem.
Teksavvy tech told me that bell had adjusted my line profile, and he would put a ticket in for me. A week ago.. so far, no change... | |
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| | | Re: Me too Ha, see..... I am not alone... | |
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koreybReplace the CRTC NOW
join:2005-01-08
East York, ON Reviews:
 ·TekSavvy Cable
 ·voip.ms
1 edit | hmmm I'm not part of the curcle of this but I doubt Teksavvy is trying just give you the run around on this.. Due to the fact it's isloated and not everyone is having these problems, it would lead me to believe the issue lies between Teksavvy and you which is Bell's part of the network.
Bell has been moving people off remotes as of late who are with Wholesalers.. They also have a history of simply playing with profiles instead of fixing actual line issues, or congestion issues (if they exist)
Teksavvy has no choice at this point but to use Bell for their DSL product to reach your home. So normally you have to work with Teksavvy to get Bell to finally fix stuff..
It doesn't matter who you go with.. If it's a line issue or Bell ended issue, you will have these issues with any provider.. | |
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| | | Re: hmmm I'm not part of the curcle of this but I just posted on my exp with the dysfunctional relationship between Bell & TS. I think you've hit the nail on the head, the same problem would exist with any provider of DSL using the same broken infrastructure until Bell actually fixes the problem. The problem lies between techs who lie about the problems when they report back on tickets, and the powerless position TS is in to send out a tech of their own to do a physical analysis on the line. Sad. | |
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| | koreybReplace the CRTC NOW
join:2005-01-08
East York, ON Reviews:
·TekSavvy Cable
·voip.ms
| Re: hmmm I'm not part of the curcle of this but The CRTC is to blame in my view on this.. Bell should not be allowed to run their own retail internet while providing GAS services.. It causes huge bias and issue.
The end user network should be forced to be sold off or the retail internet should be sold off.. It needs to be a level playing field here so all is treated fairly. | |
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 rentonCome On You SpursPremium
join:2002-01-05
Toronto, ON | They do care I really find it hard to believe that they don't care, their customer support is unmatched by any ISP in Canada. | |
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| | | Re: They do care said by renton:I really find it hard to believe that they don't care, their customer support is unmatched by any ISP in Canada.
How did you come to this conclusion? | |
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| | rentonCome On You SpursPremium
join:2002-01-05
Toronto, ON | Re: They do care said by justsomeguy8:said by renton:I really find it hard to believe that they don't care, their customer support is unmatched by any ISP in Canada.
How did you come to this conclusion? 1. By talking to their customer support and other ISPs customer support.
2. »/gbu | |
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| | |  AkFubarAdmittedly, A Teksavvy Fan
join:2005-02-28
Toronto CAN.
 ·TekSavvy DSL
| Re: They do care said by renton:said by justsomeguy8:said by renton:I really find it hard to believe that they don't care, their customer support is unmatched by any ISP in Canada.
How did you come to this conclusion? 1. By talking to their customer support and other ISPs customer support. 2. » /gbu ...and that's something you and BHell wouldn't know anything about jsg. 
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If my online experience is enhanced, why are my speeds throttled?? | |
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| | | | | My experience is that TS isn't willing to comp customers where their competitors will, and they'll be polite while shooting down any request to be compensated. Great customer service? Not sure, but they are polite. | |
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Oakville,ON
$35 per month
Bell Canada
"Great customer support, problems solved."
"depend on bell lines and tech service"
"Great company, regardless having small issues."
