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Six Month Rating

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Review by ruarmani See Profile

  • Location: Oakville,ON
  • Cost: $35 per month
  • Telco party Bell Canada
Good "Great customer support, problems solved."
Bad "depend on bell lines and tech service"
Overall "Great company, regardless having small issues."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

About a month ago started having high ping (around 200-300) from 6-7 p.m. until midnight. Called teksavvy numerous times, first - had to wait for 25-40 mins to get in touch with tech support, second - problem still there. I am really thinking about leaving them, it is frustrating. After they started trying to fix the problem the ping went higher than before even during a day, around 100, evenings sometimes go up to 400. I don't want to pay for such service. Teksavvy used to be fine, now......... pretty bad.

UPDATE: We keep going in circles and the problem is still there, nothing has changed a bit. Looks like Teksavvy is trying to wear me out - not going to happen. Do I have to call every day and bug them to try and fix the problem?? I tried my modem ta my friends house - works fine. Tried to use different modem at my house - bad ping.

member for 4.3 years, 39 visits, last login: 2.5 years ago
updated 3.1 years ago