| Review by anh2 |
member for 5.9 years, 40 visits, last login: 204 days ago
lodged 2.2 years ago
- $47 per month
- about 3 days
- "not Bell, not bandwidth limit"
- "cannot do much since Bell won't move us to RDSLAM, over 2 hrs to tech support"
- "$47 cost does not justify slow speed 1.8Mbps"
|Pre Sales information:|
Value for money:
(ratings below consensus)
initially had services at 2.8Mbps, was instructed that they can put request to move to remote dslam. 370 Meter away from house there was one built just in August 2010. Bell did offer to move to RDSLAM before cancellation, but 4 months contract was finishing so I did not. The request cause to stupid bell technician to cross wires or something but received no service for 2 days. Bell technician says their usually line: "It is your inside wiring issue!" I fell for this line in 2007 and spent $600 re-wiring my house, only to find that the technician never connected right wires on the outside Demarcation wires. I insisted that technician comes out check wiring since the request to move to RDSLAM might have confused them. Sure enough service was on again but now only at lower profile 2Mbps so I am now crawling at 1.8Mbps. Teksavvy technician threaten not in the tone of voice that I would take as warning that Bell will charge $75 for diagnostic on the profile if they rule that it cannot be changed to 5Mbps profile then I would have to pay $70. Immediately I request my account to be cancelled. Now I am on hunt for another provider. Net 2 Months of services at $31.99+10.22 dry loop+$20 activation. Stay away till they resolve call center issue. Pissed off at waiting 2+Hrs. My Wind Mobile cell automatically disconnect if I am waiting longer than 2 hrs. This happen twice. As of March they claimed to hire another 30 rep for call center. Also pissed off that they did not credit me for lack of service for 2 days. I tested my lines on a Speedstream 6520 and Britepoint 8012U.
North York, ON
try direct forum Hi, i would suggest you post on the direct forum for your issues. They're usually pretty good there. Maybe you can look into the CSR that was helping you. They could be new trainees that doesn't know how to make the appropriate statements.
| |TSI PaulEscalations, Error and RecoveryPremium
Re: try direct forum Hello,
If you wish to PM me your information or post in the »TekSavvy Direct we can review your account and see if there is anything else we are able to do to improve your speed issues.
This can be avoided by simply looking at your line stats before making the request. If your line, without any changes, can support 5Mbps without issues, then there's no risk of fee.
warning that Bell will charge $75 for diagnostic on the profile if they rule that it cannot be changed to 5Mbps profile then I would have to pay $70. Immediately I request my account to be cancelled.
Developer: Tomato/MLPPP, Linux/MLPPP, etc »fixppp.org