Review by jack man
Good "Better than Bell DSL"
- Location: New Hamburg,ON
- Cost: $35 per month
- Install: about 12 days
Bad "Customer service times"
Overall "Overall a good choice to switch."
|Pre Sales information:|
Value for money:
(ratings match consensus)
I was a long time Sympatico customer (from the Nortel 1Meg Modem days on) but Bell has been slowly increasing prices for the same service. When I left I was on the 6M/800K profile that I had been on for over 5 years and the cost had increased to $74/month. Five years ago this same level of service was under $50/month. With TSI, the max profile on DSL currently is 5M/800K but the cost is less than half of Sympatico...
The TSI website/order form are out of date/overly complicated. The customer support lines took 40 minutes of hold time each of the times I had to call. Both of these calls could have been avoided with just a tiny bit of additional information on their web-site. I have to wonder how many extra calls they get because of the poor order form...
Overall I have been very happy with the service. Looking at the forums here on dslreports, you can see that TSI is very customer focused.
member for 3.7 years, 1539 visits, last login: a few hours ago
updated 3.6 years ago