Review by W16 
member for 6.7 years, 1017 visits, last login: 1 days ago
updated 1.8 years ago
 Colborne,ON
 $55 per month about 11 days "Teksavvy is the cheapest; Canadian owned and operated" "Has to rely on Bell (the worst company in Canada)" "A great company hobbled by a lousy one"
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(ratings match consensus)
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Ordered the new 12M DSL profile, as no cable options are available in my area. Ordered July 15 and to date (July 26) my line has still not been provisioned properly. Bell is to blame here, but let me outline one area that Teksavvy has been lacking.
Lacking: explaining the situation and providing a timeline as to the delay. That's it. At this point I am not quite sure I can even get the 12M service, despite assurances from Teksavvy and Bell's crappy website that I can.
Teksavvy is a great company that is experiencing a few growing pains. They are operating within a hostile business environment in a forced partnership with Bell, so expect delays and aggravation. Despite all of these hurdles, Teksavvy manages to provide an excellent service for a price, that when compared to the big telecoms, seems reasonable.
I will update this review when, if, my line is properly provisioned.
Update: 27July2011 Bell has properly provisioned my line. Downloads are around 10.5 (with overhead added). No change in upload speeds, they are are still at 600Mbps. Thanks to the Teksavvy team for dealing with Bell on my behalf. Now patiently awaiting the day Teksavvy starts reselling Cogeco in my area.
Comments:
 | | I'd like to help. Hi,
Can you post in the direct forum. I'd like to go through some troubleshooting to see if we can in fact get you the speeds that you desire.
If we can improve your stats we will then be able to offer you higher speeds.
Thank you,
--
TSI Joel - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
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|  | W16
join:2006-08-25
Oshawa, ON | Re: I'd like to help. Thanks, Joel.
Posted back on the 23rd of July in the direct forum, updated this morning. I know you have contacted Bell, but I was wondering what Bell's response was and a possible timeline for line provisioning.
Thanks again. | |
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