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As of March 2013, I've restored the connection Reliability score to maximum. I've also restored the Tech Support rating. My problem for the last 6 months turns out to have been a Bell problem - although it didn't seem to affect many local Bell customers (suprise, suprise!). A local network update by Bell solved the problems overnight after 6 months of hell. Myself and other non-Bell customers are now back online. One point of tech support is still missing - their communication with Bell was not ideal nor speedy. This will of course be down to Bell. However I can only score this on what I experienced - and hope that maybe Marc (the very responsive TSI CEO), might raise the issue of Bell sharing their upgrade dates, at the next TSI/Bell sit-down. ------------------------------------------------------------------- As of Q1 2013, I've lowered the connection reliability by 2 more points. My internet connection is literally unusable 7 evenings a week, and lots of daytime weekend (pings over 800+ms make everything impossible to do). I've posted in Direct, but trying to get some problem ownership to push things just isn't happening. As of Q3 2012, I've lowered their connection reliability score, and tech support score, by 1 point each. Because: My evening connections are flaky now, which may or may not be TSI's fault. Their tech support are still good, but it can take an eon to get through some days. member for 13.1 years, 182 visits, last login: 10.4 years ago updated 10.4 years ago
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