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TekSavvy DSL page on DSLReports
Six Month Rating

Reviews:
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Review by generalaj01 See Profile

  • Location: Lynden,ON
  • Cost: $33 per month
  • Telco party Bell Canada
Good "Bandwidth, Throughput, Price"
Bad "Poor copper always poor, front line staff"
Overall "Works amazing, better than Bell/Rogers when you have good lines"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Works amazing when it works. I've had an extremely stable connection for 4 years, having previously been with Bell for 2 years. 6Mbit/800Kbit ADSL.

Major items: If you have a poor copper connection between you modem & Bell, it will always be a poor internet connection. I suggest cable when this is an issue. There is many problems with account setup & changes between Bell & Teksavvy.

There is no capping or throttling. I really like the 2-8am unlimited transfer. I use this for online backups of my computers.

Teksavvy has honest pricing & billing, there isn't small text at the bottom of their pricing. DSL had a price drop ~$2 a year ago.

Getting connected is similarly painful as their competitors. Sometimes notes aren't passed from phone staff to installers. Call in tech support is becoming like their competitors, average ~15-45min wait times. Thankfully forum direct tech support takes only a few minutes to type a message.

Updated: July 2013 with year +1, price drop, forum tech support.
Overall, setup/transfer from Bell is painful, but once completed Teksavvy offers a stable connection with high bandwidth at great prices.

member for 4.5 years, 7 visits, last login: 186 days ago
updated 359 days ago

Comments:

TSI Jon
Premium
join:2011-08-24
canada
kudos:10

Review

Hi generalaj01,

Thank you very much for your review and feedback. We always appreciate follow ups on our customer's experience through the different steps and how to simplify things. One of them, which you mentioned, is the online forms which we are trying different things like the customer portal and easier online forms which are still upcoming.

Again, thank you for taking the time to write this review.
--
TSI Jonathan
Social Media Relations Team Leader
Authorized TSI employee - Teksavvy Solutions Inc.

TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24

Cool

Glad you are enjoying the services