Review by rkaushik
Good "tech support is very good"
- Location: Thornhill,ON
- Cost: $45 per month
- Bell Canada
Bad "customer service is bad, don't really care about your business"
Overall "ditch teksavvy now that Bell has Fibe"
|Pre Sales information:|
Value for money:
(ratings below consensus)
Switching to Bell Fibe FTTH service after being a loyal Teksavvy customer for at least 2 years now. I have a wet loop and a dry loop which I bond via MLPPP.
I needed more upload speed. I also have minor line quality issues (jitter, packet loss, etc) and so I decided to upgrade the wet loop to DSL 16/1.
Issues with their service-
1. Even after the upgrade to 16/1, upload speed didn't improve and I am still at .6 mbps up. So they misrepresent their speeds - even reaching .8 would have made me happy but .6 sucks
2. Customer Service folks don't seem to have their act together. Be wary of appointment dates and times as I have missed appointments because of their mistakes. And they when you call them out they don't care. Customer Service in Canada sucks overall and these guys epitomize the worst customer service with an ISP. As an example, when they screwed me on my 16/1 upgrade, I called and complained and asked them to upgrade me to 25/7 and waive/absorb the $90+ install charge, they did not budge and gave me the "We don't care, take your business elsewhere attitude".
3. They resell Bell's service and so Bell makes their (and in turn the customers') life hard when it comes down to installs and upgrades
I have been a loyal customer for several reasons including the fact that teksavvy champions for a more open Internet BUT I have now reached the point where I am turning myself back over to Bell despite knowing what challenges I will face with Bell
member for 12.8 years, 30 visits, last login: 1.9 years ago
lodged 2.5 years ago
said by rkaushik:Just to be clear, this is not at all the same service. As explained, our VDSL 25/7 uses your Copper line up to the residence. 50/50 does get fiber into the home.
50/50 is FTTH. TSI resells same service as 25/7. My house was built 8 years back.
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said by camelot:You can't call a negative review from an unhappy customer a troll. The same could be said then about Bells and Rogers negative reviews about ditching Bell for TSI.
When someone writes a review in which the title says "Ditch Teksavvy now that Bell has Fibe", and also thinks that Bell's 50/50 is just Teksavvy's resold 25/7, is clearly either a troll, or has no clue what they're talking about and spewing FUD; they're clearly setting a tone.
People will stand up for a business which has a 90% + satisfaction rate.
How many people are standing up for Bell in their reviews.
If he DID do his research, he would most certainly realize that Bell's 50/50 is not DSL 25/7.
You know it's not an insult to you right? It's not an insult to TSI, it's a review. That's what they are here for.
To each their own. Not everything in this world is about saving money. Sometimes you need to pay more to feel better about what you're buying.
Doesn't matter what bell compared to TSI is or what he was right or wrong about. Apples oranges. There is a reason the expression 'live and learn' exists. Just encourage an unhappy customer to return should they learn about Bells shitty customer service, pricing etc.
There is a reason they want to make it difficult for IISP's and their pricing infrastructure, it makes the regular ISP's look more attractive. Giving a strong opinion is one thing but sounding insulted and name calling because of a negative review is another.
the 90% you're confident about means the 10% negative are trolls? This site doesn't represent how many other unhappy customers there may be either. Same goes for happy customers. This site is a reference point, so you really truly do not know what TSI's satisfied to dissatisfied ratio is, it's a simple guess.
As i said, TSI can't please everyone, and TSI may not be what everyone is looking for, they are an option.