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Six Month Rating
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Review by spock8 See Profile

  • Location: Victoria, BC, Canada
  • Cost: $49 per month
  • Install: about 7 days
Solid speeds and good pings. Great company!
Nothing yet!
I love this ISP.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

March 2019

Using TSI on sCable last mile in BC. Speeds are solid and pings are low. I might goto 25meg DSL as the pings were a bit better on DSL for gaming. I can't wait until they release TV here in BC. I'd love to be a beta tester.

August 2018

5 months later and still going strong. Only one unscheduled interruption in evening but that was due to changing something at their headend that most likely wasn't communicated to Teksavvy. The speeds are solid with no slowdowns during peak periods. I had one issue earlier in the year and thought Shaw was throttling my connection but it turned out my router didn't like steam and they way it opens many connections at once. Replaced router and all good.

March 2018

Back with TSI Cable. Issues seemed to be fixed in my neighbourhood. On the 75meg package and getting 80M down. Very frustrating signup procedure. Still 7 days later I have internet.

Aug 2017

Back with Teksavvy again. Had a bit of frustration with cable inet and wholesalers. I think there was a problem with the underground drop and Shaw refused to replace it. Troubleshooting with the TPIA and Shaw was totally frustrating. Glad to be back on VDSL dryloop with TSI again. Speeds are solid and pings are low.

Dec 7, 2013

Cancelled internet due to frustration with the lack of TSI cable expansion in BC. The DSL service was great but couldn't get 50meg. Kinda sad but I'm sure I will be back if they decide to offer service in areas of BC like CIKTel does. Felt bad cancelling as this ISP is great but they just didn't have the service I wanted

Oct 5, 2013

Everything has been great with Teksavvy. I used the customer portal to initiate a speed change a while back and I received an e-mail a few days later and the speed change took effect a couple of days after that. I feel bad for the customers out east who are being messed around by rogers. I hope this gets resolved.

1 wish items for 2013

Expand cable area to other regions besides Greater Vancouver. CikTEL has great coverage but their prices are terrible for people outside Vancouver.

Thanks

Aug 5, 2013

It has been a while so I just wanted to update my review. My connection has been rock solid for well over a year. I get constant low pings and full speed. I have called in a few times about e-mail addresses and passwords and have been pleased with the support I have receive so far. They even lowered the price for my 25 meg DSL service to $44.95 .....

I have 2 items on my wish list for 2013

IPv6 - out west we need to have a full /64 be assigned to us not just a single address of the same /64 between users. I have read its being worked on which is good.

Please expand your cable service area to match what CikTEL has in the west. Places like Victoria/Nanaimo, Kelowna etc

I was looking at CikTel but I would rather stick with TSI because of the reasons above.

2012

The price was again and huge factor for me. I'm paying $48 for 25meg internet. I'm looking forward to their ipv6 enhancements. Currently we can only pull a single ip off a common /64 shared with the rest of teksavvy west customers.

I would also like to say I love their customer service. My questions have always been answered quickly in the direct and regular forums.

member for 11.7 years, 907 visits, last login: 4.5 years ago
updated 5 years ago


TSILiz
Premium Member
join:2012-08-20

TSILiz

Premium Member

Response.

Hey There!

Thanks for taking the time to write this. Glad to see you're enjoying the services. If you ever have any questions, feel free to get a hold of us anytime.

Cheers-
Liz

TSI Ashleigh
Premium Member
join:2013-02-24
Chatham, ON

TSI Ashleigh

Premium Member

Review

Hello Spock,

Thank you for the updated review! I’m happy to see your still enjoying the TekSavvy services. I’m very happy to see you haven’t had any issues with the service and have been pleased with the support you have received when needing to contact us. That is fantastic to read!

In regards to expanding our IP Addresses we can certainly look into this for you if you would like to post in the Direct Forum I’d be happy to look into this further for you. I can also tell you that yes we are in the works to be expanding our Cable offerings on the west coast. This are currently still being worked on however keep checking back as they will be available shortly.

Thank you again for the great update! Please keep us posted on your TekSavvy Journey!!!

Thanks again
TSI-Ashleigh
Chilli
join:2013-10-05
Canada

Chilli

Member

Teksavvy in Chilliwack

Would love to learn you can provide 25+ Mbps service to Chilliwack.

TSI Andre
Premium Member
join:2008-06-03
Chatham, ON

TSI Andre

Premium Member

Farewell

Hi Spock,

Thanks for updating your review. I am sad to see you go but I understand. I am sure that in time, we will offer what your looking for and at that time, will be waiting for you with open arms

Live Long & Prosper!

Andre

TSI Milissa
Premium Member
join:2015-01-19
Chatham, ON

TSI Milissa

Premium Member

Back with Teksavvy again

Always happy to see an old friend.
Welcome Back, Spock!

Glad to hear you are still enjoying the service.

You know where to find us if you have any trouble.
Have a great night.

TSI-Milissa

TSI Alan
Premium Member
join:2012-11-22
Chatham, ON

TSI Alan

Premium Member

Thanks for your Review!

Good morning,

Thanks for your update. Sorry to hear you encountered snags with the sign-up procedure. We are working to streamline the process and make it a smoother experience. If you would like to elaborate on the particular issues you encountered that would be helpful to us. Feel free to open a thread at »/forum ··· avdirect.

Regards,

TSI Alan

TSI Leanne
Premium Member
join:2013-10-25
Chatham, ON

TSI Leanne

Premium Member

Re: Thanks for your Review!

Thank you for the update! Glad things are still going well. Hopefully, we will have TV services in the area soon!