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TekSavvy DSL page on DSLReports
Six Month Rating

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Review by millsy200 See Profile

  • Location: Wheatley,ON
  • Cost: $40 per month
Good "Price, performance"
Overall "Price/performance cant be beat"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I signed up for Teksavvy internet as soon as DSL became available in my area which was for a 5MB download speed. For years it was great, fast, reliable, no problems. For about the last TWO YEARS now every evening from around supper until midnight the connection is as slow as it can get, these are my current tests from speedtest right now at this moment:

AUG 28/2012 - 2130hrs

Ping: 400ms
Download: 0.68mbs
Upload: 0.21mbs

Now this is normal for my connection like I mentioned all evening, EVERY evening. I have been in contact with them over the past two years about this issue and there is never a fix for it, its just
ridiculous that nobody can fix the problem. I know it problem has something to do with being throttled back by Bell or everyone is on at the same time, whatever the case is there should be a fix available for this...

Overall I really am not happy with my internet services but what other option do I have? There is nothing out there available to me aside from this... EVERY evening I have to tether my cell phone to my computer to be able to play a game or watch a video online, the cell phone company can provide me with reliable fast internet, its too bad I can't get it through my dsl connections...

RECENT UPDATE FROM TEKSAVVY:

"After looking into the issue, we found that there was an existing reported issue for your area. We've found out that the issue is part of a much larger scaled issue.

From what we understand, there is fiber being laid & Bell has decided that instead of upgrading hardware before the fiber is laid & then having to upgrade the hardware once again, that they be waiting until the fiber has been installed.

The bad news about all of this is that there are no ETA's as to when this will get resolved."

SEPT 4/2012 - 2030hrs:

Ping: 362 ms
Download: 0.34 Mbs
Upload: 0.27 Mbs

SEPT 11/2012 - 2104hrs:

Ping: 433 ms
Download: 0.37 Mbs
Upload: 0.25 Mbs

SEPT 16/2012 - 2036hrs: MIGHT AS WELL HAVE HAD DIAL-UP THIS EVENING!!!

Ping: 464 ms
Download: 0.11 Mbs
Upload: 0.12 Mbs

SEPT 20/2012 - 2030hrs

Ping: 386 ms
Download: 0.56 Mbs
Upload: 0.34 Mbs

Received a call from Teksavvy with an update that the problem "may" be fixed by years end...

SEPT 24/2012 - 2043hrs

Ping: 432 ms
Download: 0.45 Mbs
Upload: 0.23 Mbs

OCT 8/2012 - 2000

Ping: 539 ms
Download: 0.65 Mbs
Upload: 0.21 Mbs

OCT 22/2012 - 2105 - WORSE THAN EVER... AND NO SIGN OF LETTING UP...

Ping: 551 ms
Download: 0.18 Mbs
Upload: 0.30 Mbs

NOV 26/2012 - 2015 - STILL NO RELIEF...

Ping: 854 ms
Download: 0.25 Mbs
Upload: 0.14 Mbs

DEC 3/2012

Ping: 526 ms
Download: 0.18 Mbs
Upload: 0.12 Mbs

DEC 11/2012

Ping: 567 ms
Download: 0.33 Mbs
Upload: 0.25 Mbs

JAN 30/2013

Ping: 21 ms
Download: 6.01 Mbs
Upload: 0.55 Mbs

Recently got a call from Teksavvy inquiring about recent upgrades that Bell must have finished. Well all I can say is that we are back in business here! After a LONG wait the internet is blazing fast again and the ping time has dropped SUBSTANTIALLY! I am now happy again as I was when I first became a Teksavvy customer, my faith has been restored. Thanks to all the tech crew at TS for their help over the past year or so! Hopefully this fix lasts now!!!

member for 2.2 years, 65 visits, last login: 1.1 years ago
updated 1.8 years ago

Comments:

TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33

Slow speeds.

Hello,

Throttling is no longer in effect, so if you are still having these issues, would you please contact me via PM TSI Martin See Profile or in the »TekSavvy Direct forum.

There something not right about what you are saying & I'll like to try to help you.

Regards,
Martin
--
TSI Martin (Escalations / Social Media) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow me on Twitter : @TSIMartin
ruarmani

join:2010-11-06

Re: Slow speeds.

I have the same issues and had them before. In the evening everything slows down, it is driving the whole family mad. Is there any way to fix it??

When try to call the tech support, have been waiting for 30 mins already, nobody picked the phone up, keep listening to music... what is going on with Tek Savvy?

rude

@g3telecom.net
TSI Martin...

Your tone and altitude is so rude. Totally NOT PROFESSIONAL to talk to a customer like this - "There something not right". Get some professional trainning to be a social media lead.

I originally planned to use Teksavvy, now I changed my mind because of you. And I'm sure many potential customers turned around because of reading what you "said" on this forum.

Tx
bronx cheers from cheap seats
Premium
join:2008-11-19
Mississauga, ON
kudos:12
Reviews:
·TekSavvy DSL
·FreePhoneLine
·Rogers Hi-Speed

Re: Slow speeds.

said by rude :

TSI Martin...

Your tone and altitude is so rude. Totally NOT PROFESSIONAL to talk to a customer like this - "There something not right". Get some professional trainning to be a social media lead.

I originally planned to use Teksavvy, now I changed my mind because of you. And I'm sure many potential customers turned around because of reading what you "said" on this forum.

@rude - I don't think Martin meant anything by it. He was ( correct me if i'm wrong Martin ) simply stating there is something not right with those speeds/link. Nothing implied about the customer lying. I'm 99.99% positive as martin is usually pretty helpful

TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33
said by rude :

TSI Martin...

"There something not right".

My apologies to the OP & Rude about the way my message may have been picked up. The unfortunate thing about reading threads is that there is no tone of voice & things can be taken the wrong way. So if I did appear unprofessional, it wasn't my intentions.

Me saying that something wasn't right, was more in a way to say I agreed with him & a service shouldn't be working this way. From what we are aware at this time, several towns & cities in Southern Ontario (Past London from Toronto) are being added to a Slow Speed pattern group. The speeds tend to appear throttled, but in fact it's a legit congested issue.

If we've confirmed with the user he was part of a Pattern, what he's showing for speeds will continue to be this way until Bell do their upgrades to their links that are congested.

Martin
--
TSI Martin (Escalations / Social Media) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow me on Twitter : @TSIMartin

Val

@bell.ca

Teksavvy's issue

May be I am wrong, but in my opinion, Teksavvy become too big for it's capabilities.
I have services with teksavvy for many years. Now I am step-by-step moving to alternative providers.
service not reliable as before, usual waiting time to talk to support- over 30 minutes.
email support - just BS (sorry, just my opinion).
I've been recommended teksavvy to many of my friends, not any more.

TSI guys-if you would like to change my opinion-please try. I wish i could stay with you, but...

TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33

Re: Teksavvy's issue

said by Val :

TSI guys-if you would like to change my opinion-please try. I wish i could stay with you, but...

Would you kindly contact me & we can elaborate as to what you are looking for. As for wait times, yes we know, & we're not denying that it's definitely cumbersome. As for email support, I'd gladly take a look at the conversations & replies that were given to you.

One last thing, if I may. It really is a simply inquiry... how come you are posting from a Bell.ca connection? Is your Teksavvy service down & not working? Would you need help to fix something?

Thanks,
Martin
--
TSI Martin (Escalations / Social Media) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow me on Twitter : @TSIMartin
vnkvnk4

join:2003-09-20
Canada

Re: Teksavvy's issue

Hi Martin,
Could you please provide your contact number or email?
one of cases, unresolved yet-Ticket#2012092110052099. please check it and you would see another proof of my opinion.
Yes, currently I am with Bell already, recently switched. As I mentioned, I am step-by-step moving to alternatives. But I still have one DSL and one Tektalk account with Teksavvy (thinking about one more VOIP line, but not very enthusiastic to go with you). plus one DSL account which is belong to my brother, but I am taking care of all troubleshooting. that's his ticket mentioned above.
So, please email me(vnkvnk@yahoo.com) your contact info and for sure I will contact you

Val

@bell.ca
Hi Martin,
Could you please provide your contact number or email?
one of cases, unresolved yet-Ticket#2012092110052099. please check it and you would see another proof of my opinion.
Yes, currently I am with Bell already, recently switched. As I mentioned, I am step-by-step moving to alternatives. But I still have one DSL and one Tektalk account with Teksavvy (thinking about one more VOIP line, but not very enthusiastic to go with you). plus one DSL account which is belong to my brother, but I am taking care of all troubleshooting. that's his ticket mentioned above.
So, please email me(vnkvnk@yahoo.com) your contact info and for sure I will contact you
GreenLantern

join:2009-05-09
Waterloo, ON

horrible speeds and nothing being done about it.

this guy tells the truth I can't believe im saying this but im going to have to switch to rogers cable I feel sick even saying it but hes right the service is horrible I reported these issues months ago and still its going on they know its going on too when I reported it the person I talked to even admitted I wasn't the only person with these issues.




thats two dsl lines? lol really? but wait 12 or 1 am will come and I will get 10mb+
GreenLantern

join:2009-05-09
Waterloo, ON

Re: horrible speeds and nothing being done about it.

We aren't making these issues up and the fact I know exactly when its happening and when it clears up daily is pathetic what kind of customer service is this?



TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33

Re: horrible speeds and nothing being done about it.

Have you done the test@test test with us for both lines when you are getting the slow speeds.

I don't know what was done or said in the past conversations. But to get this looked into, may you be in contact with me so I can check things out for you.

Thanks,
Martin
--
TSI Martin (Escalations / Social Media) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow me on Twitter : @TSIMartin
GreenLantern

join:2009-05-09
Waterloo, ON

Re: horrible speeds and nothing being done about it.

I just wanted to make sure to reply to this in case someone Googles this issue. Yes I have run the test@test , test and ping from cmd prompt ping google.com -n 20 and traceroute tests while on the phone with teksavvy support many times over several months.Lol my lines are fine and the connection is fine except you don't have the bandwidth supply to back it up its simple, well sorry you do except for between 6pm and 1am roughly.
millsy200

join:2012-08-28
Reviews:
·TekSavvy DSL
I am just so depressed about this whole thing, it gets so bad I cant even check my email, at least you are lucky enough to have options. Its either this dsl or dialup, if I could get cable I would have long ago. Its not just teksavvy on this issue.

I quit using their services last year and got Bell whom assured me I would have NO problem whatsoever and no slow downs. 24 hours after hookup, the same crap so I immediately cancelled and went back. I am not going to pay more for the same B.S. Its EVERY night for me but has been happening for about 2 years and just gets worse and worse.

Each night I want to play a game I tether my cell phone over to my pc and use it, luckily I have a 6GB data plan so I dont go over, unfortunately that plan costs me over $100. SOMEDAY I hope to have reliable fast internet...

mtnarea

@charter.com

Not sure but...

It looks like Bell dropping the ball on this one. Afaik TekSavvy can't have send techs to the DSLAM and have to leave that all up to Bell to deal with. As much as you'd like to blame TS, this is more of a Bell not upgrading or maintaining their equipment issue.
millsy200

join:2012-08-28
Reviews:
·TekSavvy DSL

Re: Not sure but...

I understand that it is a Bell hardware issue but the fact is my ISP is not Bell, it is TEKSAVVY. I can't very well complain to Bell as they are not my provider. TS is the only person to complain to and as I am THEIR customer, it is up to THEM to fix the problem. So, I have every right to complain to MY provider although it may be someone elses hardware issue, do you understand that? If a retailer sells you a product, say a TV, and this TV is malfunctioning out of the box, do they tell you to contact the manufacturer or do you return it to the retail you purchased it from for a replacement? You do the math...
Razoul

join:2012-10-09
Crestline, CA
Reviews:
·Charter

Re: Not sure but...

To be honest I'm not getting it. What can TekSavvy do when Bell doesn't allow them access to the DSLAM, when they have to wait for Bell to upgrade the equipment, or run new fiber for more backhaul speeds? That's not TekSavvy's fault. They can get on top of Bell for it, but it's been made known before that Bell and the likes will make it harder on people who use an independent ISP on their networks by doing stuff like this. I understand your frustration, but made you should be giving a bad review to Bell, since they're the ones causing this mess, not TekSavvy.
millsy200

join:2012-08-28
Reviews:
·TekSavvy DSL

Re: Not sure but...

I can't give Bell a bad review as I AM NOT THEIR CUSTOMER... why does no one see this? If I were to call them to complain, what would they say? Why are you calling us? We are not your provider! What is so difficult to understand about this?! MY provider is in charge of getting the problem fixed not Bell, although it is their faulty hardware causing the issue technically I AM NOT THEIR CUSTOMER!

Furthermore, Teksavvy is BELLS CUSTOMER. They pay Bell to use the lines therefore should be in charge of complaining to Bell to get the problem fixed, what is the matter with you people, how can you not understand this?