Have the DSL service with Teksavvy since 2004! I guess it tells it all. I had to call just 2-3 times to change credit cards or to change speeds / bandwidth. In my case it ALWAYS went smooth!
And I really appreciate for all their involvement for democratizing the internet!
Montreal-DSL
Contract price not specified. 
"price / quality / speed / bandwidth / support"
"they depend on Bell - Rogers - Videotron - Shaw for fixing last mile issues"
"Cannot go back to the incumbents ...never"
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