Review by JeanInNepean 
member for 241 days, 209 visits, last login: 1 days ago
updated 232 days ago
 Nepean,ON
 $34 per month "Painless transfer of service from previous DSL provider to TekSavvy" "Wait times for customer support can be long, especially in the evening" "So far so good"
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I was a happy customer of IGS ever since I moved to Ottawa, back in 1995. That was until last April, when my account was resold to Distributel. From that point on, everything went wrong. Aside from the increase of 6$/month for the same service, the accounting mistakes and the fact that my static IP address was changed to a dynamic one, worst of all, the same reliable DSL connection that I had been using for over a decade was no longer reliable. I was losing sync several times every day. Sometimes requiring that I power cycle the modem. Not good, especially since my main phone line is VoIP.
So at the en of July, I called Distributel to cancel my service. They told me my payment had already been processed for the month (I called 2 or 3 days before the next billing cycle) and they would NOT issue a refund... I said fine. I asked to be disconnected on August 31.
The change over to TekSavvy was painless. My new modem came in by mail 2 weeks before August 31. I switch my PPP settings over a few days earlier than the August 31 and my TekSavvy account was already up and running. I contacted tech support a few times to get my static IP address setup. No major problem that far.
I am somewhat disappointed that I cannot get better than 3mbps with my DSL service. But with the 40+ years POTS line I have in the backyard, I guess I'm lucky I have DSL at all in this neighbourhood. There's a strong mains hum on my landline, ROC is at 97% down and my service is maxed out at 3008/800. I've contacted TekSavvy a few times to try to get this resolved, but all they could do is improve reliability.
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