Review by crazypants
Good "Speeds are fine during off-peak."
- Location: North York,ON
- Cost: $69 per month
- Bell Canada
Bad "Insisting evening DSL speeds problems are not their fault."
Overall "One of a few that offer DSL 25/7. But, there are peak time issues."
|Pre Sales information:|
Value for money:
(ratings below consensus)
I was first on TSI cable internet over a year ago. The York Mills POI was always congested and speeds were terrible during the peak hours in the evening. The incumbent Rogers was to blame for the slow up upgrades of several POIs in Toronto. I left TSI cable and took advantage of Bell Grab and go for 4 months free of 25/7 75GB..
August 2011 I switched to DSL 12/1 with TSI after Bell promo was over. Speeds were always consistent. However the overhead was not considered and my speed was actually 10/1. Later, I took advantage of the March 2012 free upgrade and went to 25/7 300GB for $52.95. I received a Cellpipe 7130 modem and had to pay $8 monthly rent (Total $69). It was pretty consistent until April and then the peak hours were horrible. Went down to as low as 6/6. After 11pm it returned to normal. I reported in Direct Forum and TSI insisted it had to be my line or home. Until others were reporting the same thing in open forum. Periodically, I would message in the Direct Forum and they said everything was ok on their end. This is my only beef with TSI because when I used another login the speeds were perfect. Then the firmware was upgraded by Bell for the modem which was a non issue for me. I didn't have the rebooting issue like others had.
I was out of the country for August and returned in September. The TSI speeds continue as before after Labour Day. I could not watch live streams without buffering. I posted in the direct forum and this time I was told to reboot my modem until the speeds went up. Apparently, they were reaching capacity at several remotes and the rebooting would take you to another. Still, in October I am not getting full 25DL and revert to the other login for the evening. I would expect that after 4-5 months they would have had Bell fix the issues. I pay $69 a month which is not peanuts. I would expect resolution by this time. If it continues like this I may try Start Communications cable. I think TSI just got to big to really deal with their issues and maybe its time to try someone else. . I've read good reviews about Start.
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