Review by PPTHOMAS
Good "WAS Good prior to Sept 2012"
- Location: Dollard-Des-Ormeaux,QC
- Cost: $55 per month
Bad "Won't recommend"
Overall "I can't even reach tech support due to wait times and can't reach anyone to cancel"
|Pre Sales information:|
Value for money:
(ratings well below consensus)
I am a tecksavvy customer and a great promoter when they came into the market. Was so impressed so took connection for my condo and home. Also recommended to all my friends in Quebec and Ontario..
Had a smooth run for the past few years, Also when i signed up back in 2010 the speed was max 5mps and i was able to get 4.35mbs. Now they offer 6mbs and i never seen more than 4.3mbs.
Recently my connection start dropping and slow. (Seems like they are going thru congestion or hitting the limit or so, but I don't think they figured that out yet).
So after giving few weeks hoping it will be fixed, I tried calling the tech support expecting the response i received in 2010 (ie fast response)...OOops I couldn't believe myself after holding the phone for 12 mins with no answer....So after few tries, able to get in touch with a rep, he concluded its noise on my upload. but he doesn't have a solution.
So I switched the modem and connected directly to the demarking point, nothing changed, same story so after 4 tries(each 30mins ) I was able to talk to a rep, and she concluded if I WANT TO FIX then they will let Bell to check it and if Bell says its my connection problem then i have to pay 87 +tax...so i am in a situation where if i want to solve i have to risk 87 dollars or go with another provider which will cost me less than that..OR SHUT UP AND SUFFER WITH THE CONNECTION ISSUE. and I asked the rep, What if Bell realises the problem adn decided to blame it on me... (How can u prove that its not Bells false other than BEll says that ) NO ANS
But i been trying to reach customer service to cancel or check my speed, but no luck and I don't have the patience to wait for more than 15mins onthe phone..
member for 3.8 years, 3 visits, last login: 1.9 years ago
lodged 2 years ago