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TekSavvy DSL page on DSLReports
Six Month Rating

Reviews:
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Review by PPTHOMAS See Profile

  • Location: Dollard-Des-Ormeaux,QC
  • Cost: $55 per month
Good "WAS Good prior to Sept 2012"
Bad "Won't recommend"
Overall "I can't even reach tech support due to wait times and can't reach anyone to cancel"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

I am a tecksavvy customer and a great promoter when they came into the market. Was so impressed so took connection for my condo and home. Also recommended to all my friends in Quebec and Ontario..

Had a smooth run for the past few years, Also when i signed up back in 2010 the speed was max 5mps and i was able to get 4.35mbs. Now they offer 6mbs and i never seen more than 4.3mbs.

Recently my connection start dropping and slow. (Seems like they are going thru congestion or hitting the limit or so, but I don't think they figured that out yet).

So after giving few weeks hoping it will be fixed, I tried calling the tech support expecting the response i received in 2010 (ie fast response)...OOops I couldn't believe myself after holding the phone for 12 mins with no answer....So after few tries, able to get in touch with a rep, he concluded its noise on my upload. but he doesn't have a solution.

So I switched the modem and connected directly to the demarking point, nothing changed, same story so after 4 tries(each 30mins ) I was able to talk to a rep, and she concluded if I WANT TO FIX then they will let Bell to check it and if Bell says its my connection problem then i have to pay 87 +tax...so i am in a situation where if i want to solve i have to risk 87 dollars or go with another provider which will cost me less than that..OR SHUT UP AND SUFFER WITH THE CONNECTION ISSUE. and I asked the rep, What if Bell realises the problem adn decided to blame it on me... (How can u prove that its not Bells false other than BEll says that ) NO ANS

But i been trying to reach customer service to cancel or check my speed, but no luck and I don't have the patience to wait for more than 15mins onthe phone..



member for 3.8 years, 3 visits, last login: 1.9 years ago
lodged 2 years ago

Comments:

TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33

Hello

If you could please send me a PM [TSI Martin]so I can take a look at your situation.

You may not have anything wrong. But in certain occasions things stop working like they used to. Many things could be at play & so we always attempt to double check things with you.

If you could include contact information in the PM & I'll look things over & get in touch with you.

Regards,
Martin
--
TSI Martin (Escalations / Social Media) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow me on Twitter : @TSIMartin
LondonOntGuy

join:2004-05-12
London, ON

cancel

I guess I'm luckier than you. At least I got through to cancel, but the rep hung up on me when I said I want to cancel the DSL service.