 Review by MarkBogus 
member for 12.4 years, 137 visits, last login: 30 days ago
updated 122 days ago
 Edmonton,AB
 $55 per month about 14 days Telus "Tech Support was great" "Installation dates changed without notice, modem not configured correctly" "A few bumps in the installation, but well worth the switch"
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(ratings match consensus)
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I switched to Teksavvy from another independent ISP who could not (or would not) upgrade my 6Mbps ADSL connection. The order process went smoothly, and I received my new modem (Zyxel VSG 1432) very quickly. However my installation date was moved back twice and I was not notified; the way I found out was to post a message asking for confirmation of the install date on the Teksavvy Direct Support forum. I was also told that I had to be home for the installation (remember that I already had DSL service). This turned out to be incorrect because Telus did the install and activation remotely.
As it turned out, Telus did something wrong because I had no DSL connection. After running through the usual checklist, Teksavvy Tech Support submitted a ticket to Telus, and the problem was resolved in less than 24 hours (at no extra cost to me of course, since the problem was on the Telus side).
I had a DSL connection, but no internet access. So I contacted Teksavvy Tech Support via telephone, and we determined that my modem was not configured properly; it was set up for ADSL service when in fact I am on VDSL2 service. So we set up a new WAN Interface file and that fixed the problem. Tech Support was knowledgeable, patient, and persistent. I have nothing but good things to say about my interactions with them.
The connection is fast and stable: I am on the 25/2 DSL plan and I get 24.6 down and 2.8 up consistently.
»speedtest.net/result/2374894276.png
Overall, I am very happy with my Teksavvy experience thus far.
Updates to follow
December 24, 2012 Update
I started a Line Monitoring session on December 17, and received my first weekly report today:
Outage report as seen by new jersey USA ny-monitor.dslreports.com
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UP 2012-12-17 04:03:39 - 2012-12-24 03:33:35 (1004 samples)
** Your IP had 100% reachability during the period!
Outage report as seen by san francisco USA 64.81.79.40
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UP 2012-12-17 04:04:05 - 2012-12-24 03:33:35 (1003 samples)
** Your IP had 100% reachability during the period!
In fact the only issues I have had with my connection have been when I was monkeying with my router settings and had to reboot. Speed is consistently 24.6 down and 2.8 up.
January 16, 2013
One month on and very happy with with the DSL service. The Zyxel modem is rock solid reliable and the connection is stable and always up. I have learned that I cannot let TCP max out my upload bandwidth lest my download speed suffer, but hey, that is the nature of TCP.
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