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TekSavvy DSL page on DSLReports
Six Month Rating

Reviews:
bullet 1134 reviews (939 good) (78 bad)
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Review by iceman202ca See Profile

  • Location: Scarborough,ON
  • Cost Contract price not specified.
Good "Friendly reps, good connection."
Bad "Possibly the worst installation service on the planet."
Overall "At this point, I am going to stop recommending their service to new people."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

Good for the initial speeds that require no service techs to come into the home. As soon a tech is scheduled to come in, there is hell to pay in terms of the amount of time spent on the phone trying to figure out what happened.

I have had to re-schedule the home service tech 3 times so far because the first 2 times he was a no-show. TekSavvy has no control over how and when these techs come in apparently, despite the fact that they employ their services (paying them I assume). The time frame for the techs is between 12-9pm. Which means you can spend the whole day sitting around with absolutely nothing to do waiting for someone to grace your home with their presence.

member for 5.8 years, 27 visits, last login: 1.5 years ago
lodged 1.5 years ago

Comments:

TSI Taunia
Premium
join:2012-11-22
Chatham, ON

Review

Hello,

Thank you for your comment, we appreciate hearing from our customers.

I'm sorry you feel that way, at the end of the day we still need to send a repair technician to get the issue resolved.

Could you please provide your account information in our »TekSavvy Direct so we can look into this for you and get it resolved as soon as possible.

Thank you,

Taunia