Review by slidebite
Good "Great service once hooked up"
- Location: Lethbridge,AB
- Cost Contract price not specified.
Bad "pre-install could have been a bit better"
Overall "A great alternative to Telus"
|Pre Sales information:|
Value for money:
(ratings match consensus)
After the latest fiasco with Telus changing their DSL terms, I decided to change ISPs after being with Telus since the mid 90s. I discovered Teksavvy on these very forums and thought I'd give them a try. I went to their online tool to check for service which it said was available, so I then went into the Direct forums to qualify.
This is where the first issue against Teksavvy comes in - at first during qualification they told me it wasn't actually available which was disappointing. However, I received a PM the day after stating it was. So, I went back and set up the service. Not a biggie, but still.
I called Teksavvy and got a friendly helpful customer service rep. I immediately set up an online payment with my bank and put down my first month payment, install, and bought the Zyxel modem-router. We scheduled the install date to commence with my Telus cancellation which was approx 6 days away at this point.
Issue 2 - The day of my install, I still didn't have any service by late in the afternoon. Concerned, I followed up with Teksavvy and they said they screwed up - they made an error on my address for Telus so Telus rejected the install. Sigh. They apologized and set up a new installed date for the following week and said they'd stay on top of it. I was not happy about this, but what can you do.
Issue 3 - After a lack of follow ups as the day got close, I messaged them and got a confirmation from a support person. Then, I got a message saying it was rejected AGAIN because of an incorrect land line ph# - Teksavvy gave Telus my cell/daytime contact # instead of my landline.
I was unhappy at this point. However, Teksavvy without my asking escalated my concerns to a senior rep that was actually able to arrange a new install date a day earlier than the one that was just rejected. When that day came, it went off without a hitch. Telus completed the install early afternoon.
Since then, I have been very happy with my connection. I am on the 25/2 unlimited DSL plan and get about 23/2.8 so I am pleased and get what basically amounts to the same speeds as my old Telus plan.
At this point, it's been a week with no problems. I am also very happy with the Teksavvy sourced Zyxel router/modem. I will probably come back at future dates to amend/add on to this review as appropriate.
But so far, Teksavvys product is excellent. Once you're hooked up, you should be good to go.
member for 2 years, 373 visits, last login: a few hours ago
updated 1.8 years ago