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TekSavvy DSL page on DSLReports
Six Month Rating

Reviews:
bullet 1147 reviews (946 good) (80 bad)
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Review by SimplePanda See Profile

  • Location: Toronto,ON
  • Cost: $68 per month
  • Install: about 5 days
  • Telco party Bell Canada
Good "Great value and support."
Bad "Performance problems can occur if TekSavvy is stuck waiting on upgrades from incumbents"
Overall "Great value ISP with really good performance"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Rogers Hi-Speed
I've used the following Toronto ISP's:

- Bell Fibe (25/7)
- Rogers (Hybrid Fibre 60, Business 30/5, Business 150/10, Residential 150/10).
- TekSavvy 25/7, 25/10 and 50/10 VDSL2.

TekSavvy is a great ISP. Speeds have been traditionally quite good. In Sept-Nov of 2014 there were some performance issues, especially during primetime, but these were corrected by TekSavvy in mid/late November and the problem didn't make the service unusable.

TekSavvy staff were soliciting feedback from their members in order to try to figure out exactly what the problem is the entire time; this is great compared to larger carriers like Rogers, who effectively ignore the online community except for a few token staff.

Good stuff:

- Native IPv6 for DSL customers
- Netflix playback is pretty reliable
- Latency, especially to services like Google, is quite good.

Overall, I'd recommend TekSavvy DSL, especially if you are getting a VDSL2 / FTTN plan.

member for 11.2 years, 893 visits, last login: a few hours ago
updated 1 days ago

Comments:

TSI ShawnS
Premium
join:2012-11-22
Chatham, ON
kudos:5

Re:review

Hello there SimplePanda,

We would like to thank you for being a long time customer. We certainly appreciate your review. Should you have any other questions please feel free to either post in the »TekSavvy Direct Forum or call an agent at 1-877-779-1575.

Thank you,
Shawn S
--
TSI ShawnS (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee (»»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork

TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24

Recent Troubles

Hey SimplePanda,

We appreciate you updating your review and thank you for your patience while we get to the bottom of the DSL slow downs.

Cheers,

Andre
jimbobs

join:2013-11-29
Reviews:
·Worldline.ca

Typical response from resellers

The slow downs are probably due to congestion within the Teksavvy network and unlikely to be attributable to the DSL infrastructure. It always strikes me that resellers are afraid of the incumbent at installation time but then happy to blame them for any issues afterwards.

SimplePanda
Go Habs Go
Premium
join:2003-09-22
Toronto, ON
Reviews:
·Rogers Hi-Speed

Re: Typical response from resellers

said by jimbobs:

The slow downs are probably due to congestion within the Teksavvy network and unlikely to be attributable to the DSL infrastructure. It always strikes me that resellers are afraid of the incumbent at installation time but then happy to blame them for any issues afterwards.

Everything is working quite well now.
--
MacSavvy 0.3a - TekSavvy usage checker for Mac OS X:
»www.codeandstrings.com/apps/macsavvy/