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TekSavvy DSL page on DSLReports
Six Month Rating

Reviews:
bullet 1127 reviews (932 good) (80 bad)
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Review by SimplePanda See Profile

  • Location: Toronto,ON
  • Cost: $68 per month
  • Install: about 5 days
  • Telco party Bell Canada
Good "The best Canadian ISP. Excellent value and great support."
Overall "If you want value, reliability, and performance this is your ISP."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Having used / subscribed to both Bell DSL (including FTTN) and Rogers Hi-Speed (DOCSIS 2.0 and 3.0) services in Toronto, I can honestly say that TekSavvy is really the best ISP one can use if their services are available to you.

Performance is always great and on the rare occasion that there are any issues, the TekSavvy staff are available to answer questions both here on dslreports.com and via their support lines. Staff is very responsive and, knowledge wise, is the best ISP support staff I've ever dealt with.

- Reasonable usage and speeds for reasonable amounts
- Reasonable overage policy
- IPv6 beta service
- Excellent peering to everywhere on the internet (8ms pings to google.ca)
- Netflix Super HD / OpenConnect

You can't go wrong!

UPDATE January 2014: After 2+ years on TekSavvy VDSL2, Rogers (my local cable company) offered me an awfully good deal to come back to Rogers Internet service. Comparing the basic technical offering (150 Mbps, 10Mbps), I took the deal. Once it was installed and verified that it was working correctly for a week or so I cancelled TekSavvy.

I have returned to TekSavvy 2 months later (March 2014). Rogers just isn't worth it any deal. Once again using 50/10 VDSL2 on TekSavvy. Bell, unfortunately, put me on a Stinger (vs. a 7330 ALU) this time, but the connection seems OK regardless.

TekSavvy: Lower latency. Native IPv6. VDSL2 modems that are fully stable and fully supported in bridge mode with no compromises. If you have problems with packet routing for a service you're using, just post a message on DSLReports and it's likely a TekSavvy rep. can get an adjustment made, routing wise. In short, it's hard to go wrong if you're technically capable.

Rogers: Wildly variable latency (jitter) during primetime (due to the nature of DOCSIS). No IPv6 support (tunnelled, but not supported) with no announced or remotely discernible plans to implement it. Latest modems (the CGN3 "Advanced" device) crash constantly in bridge mode, so forget about using your own router. Support is a nightmare if you have an issue that's clearly on the Rogers side of the network.

Very happy to be back. Was stupid to have ever left.

member for 10.8 years, 763 visits, last login: 6 days ago
updated 128 days ago

Comments:

TSI ShawnS
Premium
join:2012-11-22
Chatham, ON
kudos:3

Re:review

Hello there SimplePanda,

We would like to thank you for being a long time customer. We certainly appreciate your review. Should you have any other questions please feel free to either post in the »TekSavvy Direct Forum or call an agent at 1-877-779-1575.

Thank you,
Shawn S
--
TSI ShawnS (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee (»»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork