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Review of TekSavvy DSL (DSL)


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Six Month Rating

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1017 reviews (868 good) (55 bad)
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Review by jayelde See Profile
Fair warning: reviewer joined this week
lodged 6 days ago

  • Fort Erie,ON
  • $30 per month
  • Bell Canada
  • "Reasonable price"
  • "Keeps slowing down for no reason"
  • "I'll keep it until I find something better"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

I signed up several years ago because of the value. As time went by the price increased and the speed remained pretty good. Now I'm experiencing slow downs. I have contacted TekSavvy and got some relief for a while, but lately the speed approaches dial-up. I logged on to DSLReports to see what's happening. I'm reading about Fibre Optics lines and other good stuff. Is there some place that I can get an update and review of what's happening. How do I get my existing services up to the 5Mb/sec that I am paying for? Is there a glossary explaining the alphabet soup I am reading about on this site?

I am paying bout $40/Mth for my TekSavvy service.

Jayelde

Comments:

TSIElizabeth
Premium
join:2012-08-20
kudos:3

Response.

Hi There Jayelde,

Thanks for taking the time to write this as we appreciate all feedback. I'm sorry to hear that you're experiencing slow downs to such an extent, we do have the tools to have a look at your line to see what is going on and how we can resolve it. We also have new packages and pricing that have come out that may also interest you. Please message us in the direct forum »TekSavvy Direct and we can look into all of your options in terms of troubleshooting and resolutions to your issue.

Thanks!
Liz
--
TSI Elizabeth (Social Media & E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )

"Not all those who wander are lost."
permalink · 2013-04-02 09:17:07 · Print · Reply to this ·
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