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TekSavvy DSL page on DSLReports
Six Month Rating

Reviews:
bullet 1145 reviews (944 good) (80 bad)
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Review by jmck See Profile

  • Location: Ottawa,ON
  • Cost: $47 per month (month by month)
  • Install: about 15 days
Good "Good caps, low price."
Bad "Slow Youtube and Twitch.tv streaming, long queues for phone support"
Overall "Too many issues led me to leave them"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Start Communicat..
I originally left Rogers and joined TSI because it seemed to be the ISP for the people with good pricing and much larger caps. Sadly you pretty much get what you pay for as I was unable to watch Youtube videos in 720p or 1080p without getting constant buffering. Twitch.tv was also unwatchable most of the time constantly getting pauses.

I hadn't had those issues with Rogers previously. The final nail in the coffin was when the newer speeds came out and TSI was unable to provide them in Rogers territory because they were on the non-aggregate model and at the time it woul be 9-12 months before my POI would get upgraded.

Other issues that I had were insanely long queues to reach phone support, eventually I realized It was completely worthless to call in and decided to do my support by email or the Direct forum.

Before I left months ago they claimed to be adding new staff and it was just temporary but today it's still an issue and the claims of it being temporary are still there.

TSI is still having Youtube and Twitch.tv issues today.

Overall, I can't really recommend them, the network quality isn't there.

member for 4.1 years, 1336 visits, last login: a few hours ago
updated 1.6 years ago

Comments:

TSI Ashleigh
Premium
join:2013-02-24
Chatham, ON
kudos:8

1 edit

Response

I’m sorry to hear you were having difficulties streaming video. There are many factors that can attribute to this; had we looked in this for you and completed troubleshooting to diagnose the issue?

We are aware that there are wait times in our queues we have been hiring nonstop for months now, and are still hiring agents for the phones. With our new pricing/areas introduced within the last few weeks it has only doubled our wait times. I can assure you our agents are working diligently to get to everyone in a timely manner. I do apologize for the wait times; I’m sure once everyone has upgraded to the new packages our wait times will go back to normal.

I regret to hear you have left TekSavvy. Is there anything we can look further into for you?

Thanks again