Review by jmck
Good "Good caps, low price."
- Location: Ottawa,ON
- Cost: $47 per month (month by month)
- Install: about 15 days
Bad "Slow Youtube and Twitch.tv streaming, long queues for phone support"
Overall "Too many issues led me to leave them"
|Pre Sales information:|
Value for money:
(ratings match consensus)
I originally left Rogers and joined TSI because it seemed to be the ISP for the people with good pricing and much larger caps. Sadly you pretty much get what you pay for as I was unable to watch Youtube videos in 720p or 1080p without getting constant buffering. Twitch.tv was also unwatchable most of the time constantly getting pauses.
I hadn't had those issues with Rogers previously. The final nail in the coffin was when the newer speeds came out and TSI was unable to provide them in Rogers territory because they were on the non-aggregate model and at the time it woul be 9-12 months before my POI would get upgraded.
Other issues that I had were insanely long queues to reach phone support, eventually I realized It was completely worthless to call in and decided to do my support by email or the Direct forum.
Before I left months ago they claimed to be adding new staff and it was just temporary but today it's still an issue and the claims of it being temporary are still there.
TSI is still having Youtube and Twitch.tv issues today.
Overall, I can't really recommend them, the network quality isn't there.
member for 4.1 years, 1336 visits, last login: a few hours ago
updated 1.6 years ago