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Review by fred222 See Profile

  • Location: York, ON, Canada
  • Cost: $38 per month
price
Support is non existence. Teksavvy depends on Bell's support for DSL
terrible service
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I have my home phone line and Internet on DSL with Teksavvy. i used to be with Bell on DSL. I have had nothing but issues with their service. Both my home line and DSL drop intermittently. I get a lot of static on the line. I have called them numerous times but still nothing. Teksavvy is cheap for a reason. they really are not able to give support what so ever. I am considering leaving and possibly going to Rogers on cable.

I would like to update this review as of May 21 2013. David at Teksavvy support took ownership of my issue. We had to call the Bell techs to come to the house multiple times. They eventually found a bad distribution cable on the Bell side. My line has been static free for over a week now and DSL has been solid since then. Let’s hope it stays this way.

Thank you all for your support at Teksavvy

Update Dec 17 2013

The static on the landline came back. It worked fine with no issues until last Friday Dec 13 2013 then all of a sudden the static came back. Teksavvy support has not been helping me. Mathew in support wanted me to go home so they could run some tests. When I got home I called support Shawn answered and he said there were no tests that he could do. I am very confused. The support agents tell me different things. no one is willing to take responsibility for my issues.

I get a lot of static intermittently on the line. The static is quite obvious at the NID when it occurs. I have connected an analog phone on the NID and I still hear the static.

Numerous Bell tech have showed up but still nothing. Teksavvy wants to send another Bell tech again.

This is the last time I am going to wait for a tech to show up. If the problem is not fixed I'm looking elsewhere.

member for 10.9 years, 40 visits, last login: 9.2 years ago
updated 10.2 years ago


JenSuisUn
Premium Member
join:2006-02-23
Chatham, ON

JenSuisUn

Premium Member

Static on the phone

Hello,

Very sorry to hear you are having issues with your phone service. Due to this, it may be the cause of your issues with your DSL service as well.

If you would please send me a PM JenSuisUn See Profile or post in the »/forum ··· avdirect forum. We would like to see what is happening and the reason why a Bell tech has not been sent to your house to fix the issue at the Demarcation point.

Please refer this review in order to help you better. »Review of TekSavvy DSL by fred222

Thanks & Regards,
Martin
fred222
join:2013-04-17

1 edit

fred222

Member

Re: Static on the phone

Hi Martin,
thank you for your reply. The Bell techs have come twice. They keep saying the line tests fine. There are times that I don't have DSL or dial tone. The problem is intermittent. The number that the DSL is on is [phone number removed for privacy] in the Toronto area.

TSI Andre
Premium Member
join:2008-06-03
Chatham, ON

TSI Andre

Premium Member

Re: Static on the phone

Hello Fred,

I see that you have messaged Martin and that you wont be available until after 6pm.

We will organize to have someone call you after 6pm to help resolve this issue.

Cheers,

Andre

Hambone
@rogers.com

Hambone to fred222

Anon

to fred222
Had a phone problem here, called India and they sent Techs out twice, no problem the techs say. Finally got a number in London, ON for service. Called it, problem fixed in two days. It was at a switching station miles from here. Furthest the first two techs I got when I called in to Bombay for service was the Bell panel just up the road.
fred222
join:2013-04-17

1 edit

fred222

Member

Re: Static on the phone

I think you are correct. I have been in touch with TSI support. They sent a tech to install a POTS splitter. I am 100% sure that the problem is at the CO not in the house. The problem is that everyone blames the house wiring/phone/modem.
In the weekend I heard a lot of clicking on the line. I disconnected all cable pairs going into the house at the demarc. I put an analog phone on the demarc. I could still hear the clicking very loud. To me this is a CO issue.
I'm still in communication with TSI support. Someone from support is trying to help me. I am hoping they are able to fix the issue.
fred222

fred222

Member

Update

As of today May 05 my DSL and phone line are not fixed yet. TSI support calls Bell. Bell techs show up. First thing they do they remind me that I am not a Bell customer then they say there is nothing wrong then they leave. There must have been 6 or 7 techs that have shown up in the past month and half.
If anyone at TSI has a suggestion please let me know. Maybe there are other option? My DSL and phone lines were down from Saturday morning till Sunday morning. They just came up now. I know they will go down again. I am sure you have seen this scenario before, any ideas?

TSILiz
Premium Member
join:2012-08-20

TSILiz

Premium Member

Response to Update

Hi There,

I'd like to have a look into your account to ensure that everything is in order and ensure the miscommunication you experienced didn't affect anything. I'm hoping this most recent bell tech will resolve the issue. Please feel free to open a ticket with us »help.teksavvy.com/hc/en- ··· orms/new so we can investigate or if you have any questions on the upcoming dispatch.

I look forward to hearing from you and thanks for all of your patience!
Liz