Review by deafmonkey
Good "High Capacity, Average Speeds, Good Value, UseNet, Static IP on DSL"
- Location: Toronto,ON
- Cost: $50 per month
- Install: about 10 days
Bad "Occasional support issues"
Overall "UseNet, Good Static IP rates, Stability when it works."
|Pre Sales information:|
Value for money:
(ratings match consensus)
I was on the 6/0.8 Plan from 2009-2012, Static IP, DNS reverse.
The first 3 years I had zero need to contact support. However my buildings intercom system really destroyed anyone using DSL in my building. I May rework a setup to Get
Teksavvy back on DSL for redundancy in the future alongside with start cable.
I still would still recommend them for DSL if supported in the area. - Beware of intercoms! As it could cause misunderstandings.
And the speed was superb at first, Things got slower as things progressed. Though
I am not a current Teksavvy customer, I wanted to say thanks for the service during
the years when it was fun, having a bad intercom unit/wiring in the building that interferes with the DSL signal is so not fun!
The order and install process at the time, was 10-15 Days If I recall, however it was around the christmas holidays, so it's to be expected for a delay. - My Teksavvy Consultant had me up and going with the equipment he had going and was great for replacement modems when needed, as my DSL modems were dying pretty quick at the time, I was testing many modems at the time, however my dedicated modem for teksavvy was GNET GBB0060. Before that was a speedtouch, and 2wire DSL modems.
I forget the model #'s of the latter two.
It was convenient for testing various DSL modems without needing to call in.
As for the support issues, Long wait times, Was a problem with my hearing impairment as not everyone would wait to get ahold of them for me. So support sometimes took a period of time to get an immediate fix, E-mail also takes time as well.
However if I had known about TekSavvy on this forum sooner, I may have been able to get my issue fixed.
However if you get to be the lucky customer with stable Teksavvy internet, and never needing to call support, then Teksavvy is the right choice. When it works, it works.
When needing support, There may be long wait times. And long E-mail times.
However I would not mind those long wait times and e-mail times, If it was a once or twice a year thing. Instead of daily for about 6 months. - They likely would not have
found the problem over the phone anyways. As it was the buildings intercom unit/wiring
I do not blame TekSavvy entirely for the Intercom DSL Woes I had. - People calling on the intercom knocked out everyones DSL light, it didn't matter which unit they were calling, and other weird things happened with that old intercom, they replaced it with another one, Which I still do not trust. I'm waiting for current DSL users in the building, to stop complaining about the intercom, before I try and get Teksavvy back again.
On DSL. Ditto for the intercom users in the building.
There are many users I saw on the forum saying Teksavvy is just too busy complaining about bell or rogers, but from my experience I don't recall from my support
calls where they were like oh it's bell, in fact I don't recall them blaming bell much
usually it was something like yeah they understood there's a network problem, but
did not outright blame bell. - They once said that bell may have moved me to a different
equipment, But did not outright say that due to bell moving my equipment they screwed
up, It was like bell moved me to a different line, and they may be working on it and such.
member for 240 days, 191 visits, last login: 11 days ago
lodged 203 days ago