Review by gotak  - Location: L6G 0C5
- Cost: $45 per month
- Install: about 14 days
Good "No contract and less likely to try to screw you over"
Bad "Not what they used to be anymore, customer service and reliability has tanked"
Overall "If you can stand being offline for days with no answer without significant savings, it's the ISP for you"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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I came to Tek 2 years ago when I got married and moved out at the recommendation of a friend who had been a customer for years. And while the initial installation was a bit annoying as it took 2 weeks and even then the modem didn't work till a day after install, you couldn't get decent rates (or so I thought) with Rogers at the time. Not if you are a heavy user. Things were good.
Forward to today and things are different. You can if you ask for it get good plans from Rogers (yes likely due to competition from the likes of Tek). While TekSavvy had me offline for 4 days due to an issue introduced by Rogers yes but there's no resolution in sight. And there are people who have been offline for 2 weeks.
The above issue plus considering that I am not actually saving that much per year with Tek vs Rogers. My conclusion is that today the competitive advantage for TekSavvy is a lot slimmer than it used to be. And for me the risk of extended outage out weights any savings. So I canceled their service and moved back to Rogers.
TekSavvy isn't a bad company per say. But it's not a great ISP either. Not with their reliability and in many ways converging technical support practices with the likes of Rogers (outdated firmware on your modem you didn't buy from Tek? You are on your own buddy that or you can pay them 100 for a new one).
Update:
The experience of switching back to Rogers has been A+ even with the fees they had to refund. The reason being that the phone calls are so much more pleasant with Rogers than they have been with TekSavvy of late. The Rogers call were connected to a Rep right away, the reps were polite and helpful so the entire business was settled within a minute of talking. Compared to recent calls to TekSavvy where the reps always sounds annoyed or angry it is a pleasant surprise.
Someone needs to check if Hell froze over...
member for 2.3 years, 33 visits, last login: a few hours ago
updated 1 days ago
Comments:
  TSI AlanPremium
join:2012-11-22
Chatham, ON | Thank You For Your Review Hello,
Thank for your review. We are sorry to have lost you as a customer, due to the issues you encountered.
We are actively working with our vendors to improve the processes, and have significantly less interruptions and inconveniences for our customers going forward.
We look forward to having an opportunity to serve you again in the future.
Regards,
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TSI Alan (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee
Follow us on Twitter: @TekSavvyCSR; @TekSavvyNetwork | |
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