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TekSavvy DSL page on DSLReports
Six Month Rating

Reviews:
bullet 1147 reviews (946 good) (80 bad)
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Review by Viral See Profile

  • Location: Windsor,ON
  • Cost: $62 per month
  • Install: about 4 days
Good "Quick, Painless, Tech was very polite and ensured there was sync directly to the modem!"
Bad "We had to explain a few times to the Tech where and why we wanted it installed where it is now."
Overall "Great service, friendly representatives, GREAT PRICE!"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I've been a TekSavvy customer for about 2 years now on their Cable 14 (now Cable 20) and have been more than happy with their service.

I was shocked when I checked and found out I qualified for 50.0 on DSL. In this area we only get 6.0, so I had to use Cable to get the speeds I needed. I was so happy once I moved and this location qualified for 50.0 on the Bell website. I called over to TekSavvy and spoke to Jenn and she confirmed the information and submitted my order. Seconds later I received my confirmation e-mail with the dates I selected for installation.

Since the service required a VDSL modem I purchased the SmartRG 505N.

Everyone I spoke to was very professional and I was expecting to be sold a Bell service from the technician, but he was very courteous. I had to explain to the technician a few times where and why I wanted it installed in my office/gaming room, he went into the basement to check the wiring to see if there was an alternate way to install without damaging my home. (I was prepared for him to drill through the wall)

The tech was here for about an hour but did a magnificent job and setup a jack and even took the time to confirm there was sync on the line!

Great work TekSavvy, keep up the great work on the CRTC front!

UPDATE: 10/17/2014
Things are still running smoothly, aside from the odd slowdown that was very quickly taken care of, we're all green still. My router died awhile back so I replaced it but the SmartRG I purchased from TekSavvy is still running strong in VDSL Bridged mode! Knock on wood.

member for 3.2 years, 184 visits, last login: 2 days ago
updated 64 days ago

Comments:

TSI ShawnS
Premium
join:2012-11-22
Chatham, ON
kudos:5

RE: Review by Viral

Hello Viral,

Thank you very much for taking the time to write this excellent review!

Glad to hear that everything went smoothly for your transition to DSL. Should you have any questions or concerns please feel free to either reach out to us in the »TekSavvy Direct Forum or call an agent at 1-877-779-1575.

Thank you,
Shawn S
--
TSI ShawnS (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee (»»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork

TSI Denis
Premium
join:2014-10-15
Chatham, ON

Re: Update

I'm glad to hear everything is still running smoothly!

Don't forget we're always here to help you if you ever run into problems,

Thanks for the update!

TSI Denis