Review by chris127638 Location: m4b183 Cost: $35 per month Install: about 17 days Bell Canada absolutely corrupt

Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:

Worst service i have ever experienced in my entire life. A completely dysfunctional, poorly structured and organized company. Horrible and untrained customer service. I've been a teksavvy customer for over 3 years and honestly I've never really had a problem until recently and I was so disturbed and offended by their lack of consideration or value to a loyal client but also by their inability to take responsibility for their negligence. On the 1st of April I requested a transfer of service to my new address and arranged for a service tech to come to my house on the 8th. Assuming the service fees would be charged to my account and that the sales agent neglecting to inform me I needed to pay for the service fee prior to installation, I booked work off and waited for 6 hours for a technician to show and never did. I called to enquire as why and they told be it was because I never paid the fee. Might I add that they neglected to email me an invoice for the service bill therefore I had no way of knowing my service was dependant on payment prior to the technician coming nor did I have an exact amount that I could pay them. After a account manager confirmed my story as true, I paid the service fee plus they had told me i had an oustanding ballance from my previous address that I needed to pay in order for them to process the new service, not thinking I paid it and a date set for the 16th of April. Booked off another day of work and waited and waited. No tech. Nor did I receive a phone call updating me on the status of my service or that there was a delay and the tech would be late or not be able to show. So I called and spoke to an account manager who told me that pretty much he doesn't know what is going on and that because it is a bell technician who was assigned I'd have to find out from bell. So no resolution still. He told me that when they are updated with a new time they will let me know. The next day no phone call. No tech. So I called again at 8pm. Find out that a technician had come and was able to do his business without even coming into the house in the first place and that the Internet is ready and working. Thus Making the two days booked off work redundant and costing me 300$ in wages and a whole lot of my time. Plus I was informed by another account manager tthat I wasn't supposed to be charged for a "previous balance" because I had already paid for my last month's bill at the old address and it was just an accounting error. This whole situation negatively affected mine and my roommates academic life, work life and personal life and consumed a great deal of my time plus stress. And when I asked for compensation I was offered a insulting $15 credit for the 2 weeks I've been out of Internet. I was apauled and felt so insulted that everything this endeavour cost me in then end and none of it was even taken into account. I canceled my service and they took the $100 it cost me for the installation. Unforgettable.

TSI Jonathan Premium Member join:2011-08-24 Chatham, ON TSI Jonathan Premium Member 2014-Apr-18 7:55 am Review Hi chris127638, I would like to review your account and see if there is anything that I can do. It seems that we dropped the ball a few times and I would like to make it right. Could you please PM me with your account information? Thank you, TSI Jonathan 2014-Apr-18 7:55 am: · hey mods ·
	TSI Jonathan TSI Jonathan Premium Member 2014-Apr-18 12:42 pm Re: Review Hi chris127638, I believe I was able to locate your account and spent some time reviewing what happened to ensure we work on where we dropped the ball. Looks like April 4th you called and spoke to one of our customer service representative. You placed a move order where the representative failed to advise you that payment was needed prior to processing your move order. We will definitely have this rectified and ensure that the representative is aware of this. The tentative dates provided to you at that point were for the 10th, 11th and 12th until we received confirmation on one of them from our vendor. An email was sent on the 4th advising of the payment amount for the move. We then contacted you on the 7th and 8th and left voice mails on both dates to advise you that we were still waiting on the payment. You then called back on the 8th to find out why we were calling you about a payment. At that point you were advised that the move was not processed as we were waiting on the payment first since we are prepaid. Since your due date is on the 7th of every month, the payment you made on the 8th was for the month of service that was due the day before. The next payment you made on the 10th included another month of service plus the move fee. That was another fail on our part as you should have only had to pay for your move. I will get in touch with our accounting manager to ensure this is looked into and rectified if not already. Your move order was then pushed on the 10th tentatively for the 16th, 17th and 18th which our vendor confirmed the 16th as the move date. They also confirmed that a technician was required. The 16th came around and no tech came. When you called us, we advised you we needed to wait until midnight to receive the update from our vendor as to why they did not show up. The next day, our vendor advised us they needed to reschedule for the 17th (same day) which they were able to complete without access to your residence. You called us in the evening which is when we saw that your order was completed. Compensation for two weeks was offered but you were looking for a couple of months and the activation fee. The supervisor you spoke with said he could only offer two weeks and you've advised that you would get back to us. I certainly want to apologize for the issues you encountered with the moving process. I would still like to discuss the situation further with you. I will await on your PM to confirm that the account I have is in fact yours as there are a few things off from what you've described and will go from there. Thank you, TSI Jonathan 2014-Apr-18 12:42 pm: · hey mods ·
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